Customer Service Admin Apprentice - Salford, United Kingdom - Phillips & Cohen Associates

Phillips & Cohen Associates

Verified Company

Salford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Admin Apprentice

Responsible to:
CSU Team Manager

Interfaces with:
All PCA colleagues, Suppliers/Vendors

Location:
Exchange Quay, Manchester

Date:

ASAP

Salary:
Starting at £20,000pa

Are you friendly and outgoing and enjoy being organised and efficient?

This is an exciting opportunity to join the world's market leader in the highly specialised area of probate debt recovery industry.

We are looking for a Customer Service E-Team to be a part of the Elite in the Finance Collections Industry.

We have recently been awarded the highly prestigious Investors in People GOLD / Champion status and Health & Wellbeing Good Practice Award.

We have excellent development opportunities and benefits such as salary accelerator increments every 6 months as via the Apprenticeship Development Path.

There is potential for hybrid working when you reach core competency for the role. When you're in the office we provide free on-site parking and there is a tram stop just by us.

The Role:

Key responsibilities of the role will include:

Processing inbound customer bereavement notification calls with a compassionate and mature approach
Completion of Business Administration apprenticeship qualification
Process inbound and outbound correspondence including scanning & attaching documents, ensuring an excellent level of service is consistently delivered, whilst ensuring service levels and key goals are achieved
Accurate input of data & encryption of files
Documenting accounts thoroughly with clarity & transparency
Carry out a range of administrative tasks to support operations as well as other departments
Complying with government legislation and guidelines laid down by the FCA/CSA//DBSG/ICO as well as working within strict company guidelines and that of their clients'
Development towards dealing with complaints

Essential skills:

Excellent Communication both written and verbal
Good IT Skills
Ability to establish good working relationships
To work well under pressure and to be able to work with people from a variety of backgrounds

Working Pattern hours per week based on a shift rota - Monday - Thursday (Alternating 8am-4pm and 12pm-8pm) - Friday (Alternating 8am-3.30pm and 10am-5.30pm) - Saturday (9am-1pm - working one in four Saturdays)

What's in it for you?

Full training and support by our friendly team
Salary accelerator with 6 monthly reviews as part of the Apprenticeship Development Path
Luxurious office environment in a superb location
31 days holidays per year including 8 bank holidays
Reserved secure car parking spaces available
Comprehensive benefits and discounts package

Healthcare Scheme