Enquiry Counter Officer - Manchester, United Kingdom - Greater Manchester Police

Greater Manchester Police
Greater Manchester Police
Verified Company
Manchester, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Number of Posts
1


Advertised

INTERNAL AND EXTERNAL APPLICANTS

Branch/Division
City of Manchester District


Location
City of Manchester (Central)


Sub-location
Longsight


Grade
Grade C


Rank
Not applicable


Leadership Level
Peer Leader


Contract Type
Permanent


Hours
36.25 hours per week plus 8.57% weekend enhancement


Hours
Full time


Advertised Salary
£21,432 - £22,677 per annum


Shift Allowances/Enhancements/ Additional Info
Weekend Enhancements
Uniform Required


Advert


In this role you will provide Enquiry Counter services to the public and support to the Neighbourhood teams including clerical and administrative support.

This is an extremely varied role that deals with a wide range of problems and people.

In an average day, you could be faced with many different enquiries including taking reports of crime, road traffic accidents and missing persons.

You will be a first point of contact when receiving, releasing and managing lost and found property, checking driving documents and dealing with a range of telephone calls.

You will be responsible for maintaining secure control of entry to and exit from the building.


Having worked with the public in an advisory environment, you should have experience of dealing with difficult customers and the ability to remain calm under pressure.

Having good communication and listening skills is essential to this role, together with administration/clerical experience. You should be competent in using computer systems including Microsoft packages and the internet.


You should have attended or be willing to attend once in post, training relating to Aggressive situations and Customer Care.


You should be prepared to work shifts and to provide cover at other Neighbourhood Enquiry Counter Offices as may occasionally be required in conjunction with the mobility management guidelines.


Closing Date
29 Mar 2023


Recruitment Team Contact

Other Information
This post is based at Longsight Police Station, 2 Grindlow Street, Longsight Manchester M13 0LL

Please note this post attracts a 8.57% Weekend Enhancement.

Please refer to the attached Job Description for further details regarding the skills required to do this role. The Job Description has been signposted to indicate at which stage of the process each criteria will be tested.


To be eligible for appointment as a member of police staff, you must be a British citizen or a citizen of a country that is a member of the European Economic Area (EEA) or Switzerland.

Commonwealth citizens and foreign nationals are also eligible but only if they are resident in the UK free of restrictions.


After 30 June 2021, nationals of the EEA or Switzerland will also need to provide evidence that their stay is free from restrictions.

In the context of EEA nationals, we are content that pre-settled status counts as free from restrictions.


The Equality Act 2010 makes it unlawful to discriminate against a disabled person in all areas of employment, including recruitment.

The Police Service welcomes people with disabilities and will do its best to make reasonable adjustments to the working arrangements and/ or the working environment providing it is possible to do so.

Should you require reasonable adjustments during the recruitment process, please let us know during the selection process.

Please note that you will be required to provide an educational psychologist report in support of any adjustments.


Greater Manchester Police have been informed of potential personal tax implications for members of the 1987 Police Pension Scheme, who retire and take a pension between the ages of 50 and 54 inclusive and then take up employment as a Police Staff member.

Members of the police pension scheme whose age is between 50 and 54 who are re-employed as a Police Staff member have to meet certain conditions to keep their PPA and to protect against personal tax liability charges on any payments paid before the age of 55.

One of those conditions is that a break of at least 1 month is required where the re-employment is 'materially different'.

However, if the role is not deemed to be 'materially different' then a 6 month break is required.


Minimum Age for Applications
16
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