Complex Administrator - Chorley, United Kingdom - Speed Medical

Speed Medical

Verified Company

Chorley, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

SPEED MEDICAL JOB SPECIFICATION

Complex Team - Administrator

The Role:

This is an excellent opportunity for a creative and ambitious person.

The key responsibilities for this position are:

Workload Management
Efficient and Effective running of a case
Delivering Service and Quality to the highest level
Exceeding all Client/Customer Expectations
Work on own initiative

This is by no means a complete list and is only indicative of the duties of this role

Key Responsibilities:

To work efficiency and accurately in line with our values and targets, setting up new instructions and booking appointments to the required service levels and specifications of each solicitor.
To take responsibility for progressing each client case on every touch, liaising with chasing GP surgeries, clients and hospitals where necessary for the required information.
To build relationships with each solicitor, calling them where possible to provide regular updates on the progress of their cases.
To work flexibly in line with the needs of our customers and the team.
To provide excellent customer service to solicitors and clients at every opportunity, setting diaries where needed to progress each case.

Personal Specification:

Excellent communication and telephone skills
Excellent organizational and prioritisation skills
Customer focused at all times
You will be an enthusiastic team player, and keen to work closely with our customers and other departments.
Excellent problem solver

Package