- Adhere to Customs Compliance procedures and documentation.
- Manage and Build Customer Relationships.
- Complete retrospective Customs compliance actions
- Customs entry for Specialist License movements.
- Ensure the Job File is fully and accurately completed reflecting all commercially relevant information and services provided.
- Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise.
- Liaise directly with DGF departments on shipment planning and coordination.
- Liaise directly with DGF Transport & Warehouse teams on shipment planning and coordination.
- Liaise directly with overseas offices on shipment planning and coordination.
- Maintain and update DfT compliance.
- Maintain mandatory milestones and remarks through Cargowise (internal system).
- Manage allocated customers against agreed SOP.
- Use Cargowise to create, manage and maintain Airfreight shipments.
- Any other duties as required.
- Update GCCS (internal complaints tool) with all required inputs including root cause and solution when assigned.
- Support the measurement of Key Performance Indicators.
- Contribute to the First Choice continuous improvement program.
- Participate in the Weekly Team briefing sessions.
- Complete all statutory and mandatory training.
- Experience within the Freight Forwarding Industry.
- 5 GCSEs including Maths and English at Grade C or above – or equivalent desirable.
- Experience of HMRC procedures.
- Commercial awareness.
- Clear and concise communication skills (written and spoken).
- Ability to follow processes.
- Ability to support a culture of continuous improvement.
- Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.
- Knowledge of Freight Forwarding industry: Exports, exports and related processes.
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Air Operations Specialist – Aerospace London - Longford, United Kingdom - DHL Global Forwarding (UK) Limited
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Description
JOB DESCRIPTION
Job Purpose:
Qualifications, Skills & Experience:
LOCATION: London (Hayes)
HOURS : Night Shift, 7pm-7am, 4 on / 4 off
