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Chippenham

    Service Desk Team Lead - Chippenham, United Kingdom - IO Associates

    IO Associates
    IO Associates Chippenham, United Kingdom

    2 weeks ago

    Default job background
    Full time Tourism / Travel / Hospitality
    Description

    Join our dynamic team

    We are a leading Managed Service Provider based in Chippenham, renowned for delivering gold standard IT support.

    Position: Service Desk Team Leader Location: Chippenham, UK Type: Full-time

    Salary: £33,000.00-£38,000.00 per year

    Overview: As the Service Desk Team Leader, you'll report to the IT Manager, overseeing our service desk operations. This role offers a unique opportunity to develop both your technical prowess and leadership skills, with ample room for career progression. You'll play a pivotal role in enhancing our service delivery, aligning it with our clients' evolving needs and expectations.

    Key Responsibilities:

    • Manage escalations from 1st/2nd Line Support
    • Oversight of ticket system (Jira)
    • Identify and address training requirements promptly
    • Coach and lead technicians and apprentices
    • Provide hands-on technical support
    • Coordinate weekend on-call duties
    • Drive process improvements and lead change initiatives
    • Conduct team performance reviews and appraisals
    • Maintain backup procedures and customer information

    Requirements:

    • Proven experience in team management and customer service
    • Proficiency in ticket systems (Jira)
    • Familiarity with server roles (AD DS, DNS, DHCP, etc.)
    • Expertise in Windows Server 2012, 2016 & 2019
    • Knowledge of Microsoft Windows 7 - 11
    • Understanding of WiFi technologies and network topologies
    • Familiarity with routers, managed switches, and related hardware

    Preferred Experience:

    • Microsoft certifications
    • ITIL V3 or V4
    • VMware ESXi
    • UniFi WiFi systems
    • Veeam Backup and Replication
    • Draytek Routers
    • 3CX Phone System

    The Ideal Candidate:

    • Hardworking and enthusiastic
    • Confident communicator with excellent interpersonal skills
    • Strong organisational and time management abilities
    • Exceptional problem-solving and troubleshooting skills
    • Attention to detail and commitment to accuracy
    • Demonstrated leadership capabilities

    Benefits:

    • Company-provided work phone and laptop
    • Sick pay and pension scheme
    • Casual dress code with provided company polo shirts
    • Opportunities for skill development and training with industry leaders
    • Birthday off as holiday
    • Free on-site parking at our air-conditioned office
    • Team building activities and social events
    • Convenient access to Chippenham train station

    If you're ready to join a dynamic team and contribute to our mission of excellence, apply below


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