Account Manager - Peterborough, United Kingdom - Pertemps Cambridge

Pertemps Cambridge
Pertemps Cambridge
Verified Company
Peterborough, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

  • Own the relationship between your portfolio of clients, fostering positive relationships to strengthen ties between our agency and our customers
  • Manage contract renewals ahead of time to ensure retention and provide ongoing committed MRR
  • Support other account leads with Executive/Juniorlevel support on their accounts
  • Work with Client Services Manager to resource tasks for clients and manage the delivery of those tasks
  • Via analysis and insight, constantly look for opportunities to enhance our positioning as experts to our clients through, and opportunities to increase their spends or sell them more products
  • Support the Sales team and the Strategic Marketing Director in the production of new business, upsell and renewal proposals for marketing prospects and clients
  • Generate a deep understanding of our client businesses, their strategic goals and their ways of working
  • Act as client champion and become the key link between Brave and our clients
  • Manage the delivery of planned tasks for our clients
Responsibilities

  • Retention keeping our clients
  • As measured by account churn %
  • Upsell increasing spends from existing clients
  • As measured by number of accounts grown, and incremental revenue generated
  • Cross sell selling more products to existing clients
  • As measured by average number of productsperclient, and incremental revenue generated
  • Client happiness monitoring customer satisfaction and acting on concerns
  • As measured by quarterly client NPS survey results
  • Client delivery ensuring we do what we plan
  • As measured by % of tasks completed, adherence to strategy plans, and +/ delta between planned hours and delivered hours
Required Skills

  • Analytical
  • Always curious, always seeking insight
  • Able to interpret data
  • Commercial
  • Understand the financial impact (on Brave and the client) of particular strategies or activities
  • Spotting opportunities to drive value
  • Friendly
  • Build positive relationships with our clients
  • Confident
  • Able to 'own' the client conversation
  • Advise with conviction
  • Adaptable
  • Can think on your feet
  • Respond not react
  • Resilient
  • Don't take the challenges personally, see them as opportunities to adapt and learn
  • Collaborative
  • Work with other Brave team members, and clientside team members, to maximise output and results
  • Proactive
  • Being on the front foot with clients, making suggestions, offering advice and highlighting opportunities

Ideal Competencies:


  • Google Analytics
  • Searchmetrics
  • SEMrush
  • Google Data Studio
  • Google Workspace
  • Google Search Console
  • Google Ads
  • Social advertising platforms
  • Amazon Advertising
  • MajesticSEO
  • Hotjar/Mouseflow

Benefits:


  • 33 days annual leave including Bank Holidays & Christmas Off
  • An extra day off for your Birthday
  • Hybrid Working
  • Regular Social Events & Beer Fridge
  • Flexibility when you really need it
  • Onsite activities available such as table tennis & video games we're a competitive bunch
  • You will receive a commitment to your personal and professional growth, with a dedicated support and development plan from your senior team.
  • Training and support will be provided throughout your career at Brave including regular 121s and an annual personal development plan.
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