Personal Injury Claims Handler - Haywards Heath, United Kingdom - First Central Services

First Central Services

Verified Company

Haywards Heath, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:

Haywards Heath or Manchester
Salary:
Up to £28,000
Depending on experience
Department:
Customer & Operations

We're First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.
Do you have excellent claims experience to include handling personal injury claims? Do you push boundaries being an excellent communicator, getting the job done and love to bring forward your ideas?

It's all about Personal Injury claims being assertive and providing our customers with real peace of mind.

We're on the lookout for a
Personal Injury
Claims Handler
to join our growing organisation in either our Salford Quays, Manchester
or Haywards Heath, West Sussex** office.

What's the secret to our success? Just bring your best and we'll work out the rest.

In return for working with us we will offer you:

Generous competitive starting salary up to £28,000
Depending on experience plus fantastic benefits:

-
A fun, energetic and lively working environment:

Excellent career progression opportunities with increased salary available on completion of Progression level matrix:

-
Monday to Friday 9am to 5:00pm

Flexibility available:
Blended approach to working in the office (1 day) and from home 4 days a week following training and passing probation

Personal Injury Claims Handler job responsibilities:

Proactively manage Injury claims within a personal authority amount
Validate policy indemnity for each claim, ensuring that the correct insurer status applied
Manage and negotiate a limited caseload of development files on referral to mentor or Senior Technical Claims Negotiator
Manage Third Party Property Damage (TPPD), including credit hire claims, in accordance with FCIM's procedural requirements and own authority limits
Process claim payments in accordance with personal authority
Ensure all claims handled hold case specific reserves and that First Central Insurance Management's (FCIM) reserving philosophy is adhered to on each claim.
Be responsible for personal development requirements in specialist area, by attending all training sessions to ensure understanding of technical issues
Ensure compliance with all regulatory and corporate policies and requirements (including "Treating Customers Fairly" principles)
Proactively manage incoming telephone calls
Manage claim costs within personal allocation by achieving most economical settlement
Identify potential fraudulent claims and action in accordance with FCIM's guidelines
Develop and maintain effective relationships with colleagues and business partners.
Ensure that all expressions of dissatisfaction are registered in accordance with FCIM's complaint procedure
Ensure that the prompt referral of all claims outside personal authority limits to a Senior Technical Claims Negotiator or the Technical Claims Team Leader
Achieve all personal objectives, Key Performance Indicators (KPI's) and Service Level Agreements (SLA's)
Identify and pursue all potential recoveries from the relevant parties
Any other reasonable duties, including general claims tasks as required

Personal Injury Claims Handler experience & knowledge:

Strong motor claims experience working within a bodily injury claims environment
(Desirable):
Experience handling claims within an OIC (Official Injury Claims) Portal or similar
(Desirable):
Previous customer service experience within financial services or Graduate level applicant will be considered
Proven track record in personal injury claim handling, including dealing with personal injury claims within and out with the RTA Portal
Technical expertise with exposure to third party claims including credit hire and liability
Commercial awareness
Knowledge of regulatory framework relating to Motor Claims Understanding of the main principles of English Law as it applies in the technical motor claims and legal field
Previous knowledge of FCA requirements (including TCF) and the regulatory framework relating to Motor claims
Understanding of all aspects of motor claims, to include credit hire and potential fraud
To be conversant with the all sections of Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules and the Road Traffic Act (RTA)
Understanding of the RTA and Article 75 status within Motor Claims

**What can we do for you?
**We believe we can offer you a great working environment as we're so passionate about our people. Here are just some of the benefits and perks that we offer