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Housing Benefits Officer
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Benefit and Housing Need Officer
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Novax Recruitment Ltd Hackney, Derbyshire, United KingdomJob Title: Benefits and Housing Needs Officer · Job Type: Temporary · We are currently seeking a Benefits and Housing Needs Officer to formally respond to all stage 1 assigned casework / follow-ups, Members Enquiries, MP enquiries, Mayor & Cabinet Enquiries and Freedom of informa ...
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Benefit and Housing Need Officer
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Academic Support Officer
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Trading Standards Team Leader
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Service Care Solutions Ltd Hackney, Derbyshire, United KingdomJob Advertisement: Senior Trading Standards Officer · Location: Hackney Trading Standards Section · 38 per hour · Hackney Trading Standards Section is seeking a forward-thinking Senior Trading Standards Officer to join our dynamic team. In this role, you will play a vital role ...
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Trading Standards Team Leader
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Support Officer
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Support Officer
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Central Recruitment Services Ltd Hackney, Derbyshire, United KingdomCentral is currently recruiting for a female Support Officer, to work in the Hackney area. The service is a medium to high support teen parent service that can hold 8 service users and their babies. The aim of the service is to provide a secure environment and support users with ...
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Housing Benefits Officer - Hackney, Derbyshire, United Kingdom - Carrington Blake Recruitment
Description
Hackney council are looking for a Benefits and Housing Needs Officer To efficiently track, monitor and prioritise business critical casework responses and FOI's by order of deadline or by instructions from line management or higher.
3) To formally respond to all stage 1 assigned casework / follow-ups, Members Enquiries, MP enquiries, Mayor & Cabinet Enquiries and Freedom of information requests within the standard KPI turnaround time and to occasionally assist the exploratory enquiries of the Business Improvement & Complaints Team (BACT) with stage 2 escalated complaint investigations and to complete Local Government Ombudsman (LGO) investigation outcome action points.
customers, staff colleagues and partners of the Council and a successful track record of positively de-escalating and settling matters during challenging conversations with various vulnerable customer groups and appointed legal/voluntary community based advocates.
5) Must have a strong understanding of the key challenges facing local and national government in the professional field of benefits, Council tax reduction scheme and all statutory obligations applicable under Part 7 (Homelessness) & Part 6 (Allocations) of the Housing Act 1996.
8) To promote a 'one council' approach and to share knowledge of best practices with team colleagues and wider service to help the service improve and help in the implementation of any pertinent lessons learned through our day-to-day work.9) To mitigate financial risks and reputational damage to the service in all casework received, and to determine whether or not that the service is at fault within the disputed matter and if fault is found, then the post holder must weigh up all pragmatic resolution options available to sufficiently resolve formal disputes and all other forms of casework on first response.
10) To identify and mitigate all risks related to safeguarding, by exhaustively exploring and following through to completion all necessary action points to ensure no member of the public and/or staff colleagues are at risk of danger or harm at any time.