Technicial Support Analyst - Rockbeare, United Kingdom - S3 Science

Description

As a Technical Support Analyst, you will be required to travel to various sites to assist all corporate and remote users with technical issues related to hardware, software, and connectivity issues.

You will be working on farms with farmers to install poultry products and teach clients on the use of these products.

• Run diagnostic programs, isolates problems and determine and implements solutions
• Determine when to escalate unresolve issues to the appropriate IT team for further support
• Work closely with key customers, key opinion leaders, suppliers and industry stakeholders providing both proactive and reactive technical and operational support
• You will be responsible for Pre-Delivery inspections, repairs, maintenance, servicing and installation of their products
• You will be required to train both customers and internal colleagues in the uses, configuration and day to day maintenance of this equipment
• Close liaison with the poultry team, innovation team in Israel and UK insight vet team to ensure customers are well supported

• Must hold a UK driving license
• Knowledge and experience of poultry production systems
• Ability to adapt and evolve within a rapidly changing market environment
• Ability to work under pressure to deadlines
• To influence and motivate others without line management authority
• Computer and technical systems knowledge
• Customer service experience
• Strong communication and interpersonal skills