Contract Support Advisor - London, United Kingdom - Kier Group

Kier Group

Verified Company

London, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're looking for a Contact Support Advisor to work within our Ministry of Justice and Home Office Contract Administration team.

Within this role, you can enjoy exposure to exciting projects, a Rewards and Benefits package, progressions opportunities and even more.

Location:
Westminster, London - flexible to visit main helpdesk office in Basingstoke for training and meetings

Contract:
Permanent, full time - 40 hours per week, Monday to Friday

Responsibilities
As a Contact Support Advisor you will support the operational and office-based teams working on our Ministry of Justice and Home Office contracts

Your day to day will include:

Raising new work orders and allocating work orders for both reactive and PPM works
Communicating with customers both internally and externally for the capture, recording and distribution of service calls onto the CAFAM system
Allocating both work and downtime for Kier engineers and also liaising with subcontractors
Daily reviews of work orders to ensure all works are correctly assigned to resources
Other adhoc administrative duties, including mailbox management, raising and approvals of quotations and ensuring escalations are raised when required.

Who are we looking for?
This role of Contact Support Advisor is great for you if:

Have experience working within an administration/helpdesk environment
Demonstratable IT literacy with Microsoft Office, particularly Excel & Outlook
Demonstratable accurate data entry skills with excellent attention to detail

Benefits at Kier

We're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs.

Some of our favourites include:

New and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance and more
26 days' annual leave + bank holidays (with the opportunity to buy or sell holiday)
Two employee Share Scheme options (Sharesave and Share Incentive Plan)
A free healthcare app giving you access to clinicians and experts on fertility, pregnancy and baby, menopause and men's health
An additional two days' leave to take part in volunteering activities of your choice

Who is Kier?

At the core of all our projects is technical excellence, utilising the latest building methods and innovations to ensure we offer the best value to our clients as sustainably as possible.

Our projects are those that support the local communities we work in, helping them thrive and progress.

We are collaborative, trusted and focussed in all that we do, and our people are essential in helping us achieve our goals.

Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more.

Our employees are key in shaping Kier's diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.

Closing Date: 22 June 2023