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Customer Experience Administrator, EMEA
6 days ago
Vantage Data Centers Newport, United KingdomAbout Vantage Data Centers · Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. · Vantage Data Centers powers, cools, protects and connects ...
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Customer Experience Administrator, EMEA
1 day ago
Vantage Data Centers Newport, United Kingdom Full timeAbout Vantage Data Centers · Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. · Vantage Data Centers powers, cools, protects and connec ...
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People & Payroll Coordinator Europe
44 minutes ago
Portfolio Payroll France, United KingdomCurrently seeking a people and payroll coordinator based in Paris, France to process EMEA payroll alongside some basic HR duties. · **Duties to include**: · - Prepare and manage all variable information regarding payroll process for Europe monthly. · - Participate to the manageme ...
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Marketing Assistant
2 days ago
3P Learning Bristol, United KingdomAt 3P Learning, we are dedicated to supporting educators, creating engaging learning experiences and driving academic excellence for schools across to globe. · We are seeking a highly motivated Marketing Assistant to join our dynamic B2B EMEA Marketing team in a highly competitiv ...
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Customer Operations Data Entry Advisor
6 days ago
Vantage Data Centers Newport, United KingdomAbout Vantage Data Centers · Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. · Vantage Data Centers powers, cools, protects and connec ...
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2nd Line IT Support Specialist, EMEA
6 days ago
Vantage Data Centers Newport, United KingdomAbout Vantage Data Centers · Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. · Vantage Data Centers powers, cools, protects and connects ...
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Customer Operations Data Entry Advisor
1 day ago
Vantage Data Centers Newport, United KingdomJob Description About Vantage Data Centers · Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. · Vantage Data Centers powers, cools, pro ...
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Marketing Internship EMEA MP
2 days ago
EnerSys Delaware Inc. Newport, United Kingdom InternshipSHIPEnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional he ...
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2nd Line IT Support Specialist, EMEA
6 days ago
Vantage Data Centers Newport, United KingdomAbout Vantage Data CentersVantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.Vantage Data Centers powers, cools, protects and connects the t ...
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2nd Line IT Support Specialist, EMEA
3 hours ago
Vantage Data Centers Newport, United Kingdom Full timeAbout Vantage Data Centers · Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. · Vantage Data Centers powers, cools, protects and connec ...
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Lead Migration Analyst
6 hours ago
Sapiens Cardiff, United KingdomAre you a seasoned Lead Migration Analyst based in Cardiff, with a passion for driving successful software implementation projects? Sapiens UK is seeking someone like you to join our team of Life & Pensions software delivery experts. · With at least 5 years of industry experienc ...
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Lead Business Systems Analyst
2 days ago
Sapiens Cardiff, United KingdomJob Description · Due to our increased expansion globally, Sapiens UK is seeking a Lead Business Systems Analyst to join our Cardiff-based team. This is an exciting opportunity for somebody who enjoys taking the lead on key projects and who enjoys travel as part of their role. · ...
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Lead Business Systems Analyst
2 days ago
Sapiens Cardiff, United KingdomDue to our increased expansion globally, Sapiens UK is seeking a Lead Business Systems Analyst to join our Cardiff-based team. This is an exciting opportunity for somebody who enjoys taking the lead on key projects and who enjoys travel as part of their role. · As we develop and ...
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Lead Implementation Analyst
2 days ago
Sapiens Cardiff, United KingdomAre you a seasoned Lead Migration Analyst based in Cardiff, with a passion for driving successful software implementation projects? Sapiens UK is seeking someone like you to join our team of Life & Pensions software delivery experts. · With at least 5 years of industry experienc ...
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Lead Business Systems Analyst
2 days ago
Sapiens Cardiff, United KingdomDue to our increased expansion globally, Sapiens UK is seeking a Lead Business Systems Analyst to join our Cardiff-based team. This is an exciting opportunity for somebody who enjoys taking the lead on key projects and who enjoys travel as part of their role. · As we develop and ...
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Lead Implementation Analyst
1 day ago
Sapiens Cardiff, United KingdomJob Description Are you a seasoned Lead Migration Analyst based in Cardiff, with a passion for driving successful software implementation projects? Sapiens UK is seeking someone like you to join our team of Life & Pensions software delivery experts. · With at least 5 years of in ...
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Lead Business Systems Analyst
1 day ago
Sapiens Cardiff, United KingdomJob Description Due to our increased expansion globally, Sapiens UK is seeking a Lead Business Systems Analyst to join our Cardiff-based team. This is an exciting opportunity for somebody who enjoys taking the lead on key projects and who enjoys travel as part of their role. · A ...
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Lead Business Systems Analyst
2 days ago
Sapiens Cardiff, United KingdomDue to our increased expansion globally, Sapiens UK is seeking a Lead Business Systems Analyst to join our Cardiff-based team. This is an exciting opportunity for somebody who enjoys taking the lead on key projects and who enjoys travel as part of their role.As we develop and del ...
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Remote Travel Sales Executive
2 days ago
Flatirons Jouve Bristol, United KingdomFlatirons Solutions has an exciting opportunity for an Aerospace & Defence Sales Manager with responsibility for the EMEA region . The Sales Manager will be responsible for growing hosting, services, and software revenue in EMEA for the Fleet, Aerospace Manufacturer and Defense m ...
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Aerospace & Defence Sales Manager - EMEA
7 hours ago
Flatirons Solutions, Inc. Bristol, United KingdomFlatirons Solutions has an exciting opportunity for an Aerospace & Defence Sales Manager with responsibility for the EMEA region . Located in the UK, or other European location ideally within close proximity of one of our offices. · The Sales Manager will be responsible for ...
Customer Experience Administrator, EMEA - Newport, United Kingdom - Vantage Data Centers
Description
About Vantage Data CentersVantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises.
Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Please note that this position is located in Celtic Way, Coedkernew, Duffryn, Newport and it's hybrid.Position Overview Vantage is looking for a resourceful, detail orientated, self-motivated Customer Experience Administrator to work as part of a team assisting the Enterprise Technical Account Manager with the timely response and resolution to any customer requests.
The daily responsibilities include acting as first point of contact for customer queries via phone and customer ticketing system, establishing and maintaining relationships with all internal Vantage teams to collect requirements and data to produce reports, maintaining corporate document libraries, ensure quality of all data reported, contribute to process improvements through partnerships with internal and external teams, project support, customer support (portal onboarding, access requests, performance reporting, coordinating products and services).
A successful candidate will cooperate with all internal teams to ensure relationships are built, strengthened and maintained.DutiesFrequent contact with existing and potential clientsPrioritize and handle service requests through to resolution, escalating where appropriateDay to day coordination of products and servicesBuild and maintain relationships with key product suppliers and vendorsProduce customer quotes and coordinate orders through completion to invoicingProcess requests from internal and external customers efficiently with accurate data entrySupporting Vantage's internal and external clients through delivery of exceptional customer serviceCollating monthly service report packs for customersManage stock control of site supplies and stationery inventorySupport other team members through collaborative training on company processes and proceduresEnsure that Company Service Level Agreements (SLA's) are met, in relation to the Customer Experience departmentGeneral administration and maintenance of department records and documentationJob Requirements Proven experience of working in a customer service environment and dealing with customers, requiredAbility to communicate well in both oral and written reports and also presentation skillsTime management and multitasking skills to handle multiple tasks and clients at onceProficiency in Microsoft Office, Outlook, Word, Excel and company ticketing systemsTravel is expected to be less than 5%, occasionally for training purposesPotential employees must complete a background check successfullyWe operate with No Ego and No Arrogance.
We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses.
We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Vantage Data Centers is an Equal Opportunity EmployerVantage Data Centers does not accept unsolicited resumes from search firm agencies.Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.