- Act as first point of contact for customer requests
- Maintain files and records with accurate information and effective filing systems
- Collation of data, records, etc. to support TAM at customer review meetings
- Supporting Vantage's clients through the delivery of exceptional customer service
- Support the Customer Experience Department and the Manager, Customer Experience, in delivering services that are essential to the success of the business
- Frequent contact with existing and potential clients
- Prioritize and handle service requests through to resolution, escalating where appropriate
- Day to day coordination of products and services
- Build and maintain relationships with key product suppliers and vendors
- Produce customer quotes and coordinate orders through completion to invoicing
- Process requests from internal and external customers efficiently with accurate data entry
- Supporting Vantage's internal and external clients through delivery of exceptional customer service
- Collating monthly service report packs for customers
- Manage stock control of site supplies and stationery inventory
- Support other team members through collaborative training on company processes and procedures
- Ensure that Company Service Level Agreements (SLA's) are met, in relation to the Customer Experience department
- General administration and maintenance of department records and documentation
- Proven experience of working in a customer service environment and dealing with customers, required
- Ability to communicate well in both oral and written reports and also presentation skills
- Time management and multitasking skills to handle multiple tasks and clients at once
- Proficiency in Microsoft Office, Outlook, Word, Excel and company ticketing systems
- Travel is expected to be less than 5%, occasionally for training purposes
- Potential employees must complete a background check successfully
-
Customer Experience Administrator, EMEA
Found in: Appcast UK C C2 - 1 day ago
Vantage Data Centers Newport, United KingdomAbout Vantage Data Centers · Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. · Vantage Data Centers powers, cools, protects and connects ...
-
Customer Experience Administrator, EMEA
Found in: Ziprecruiter UK C2 - 3 days ago
Vantage Data Centers Newport, United KingdomJob Description · About Vantage Data Centers · Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. · Vantage Data Centers powers, cools, pro ...
-
Customer Experience Administrator, EMEA
Found in: Jooble UK O L C2 - 1 day ago
Vantage Data Centers Newport, United KingdomAbout Vantage Data CentersVantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.Vantage Data Centers powers, cools, protects and connects the t ...
-
2nd Line IT Support Specialist, EMEA
Found in: Appcast UK C C2 - 1 day ago
Vantage Data Centers Newport, United KingdomAbout Vantage Data Centers · Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. · Vantage Data Centers powers, cools, protects and connects ...
-
Customer Operations Data Entry Advisor
Found in: Jooble UK O C2 - 1 day ago
Vantage Data Centers Newport, United KingdomAbout Vantage Data Centers · Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. · Vantage Data Centers powers, cools, protects and connec ...
-
2nd Line IT Support Specialist, EMEA
Found in: Ziprecruiter UK C2 - 1 day ago
Vantage Data Centers Newport, United KingdomJob Description · About Vantage Data Centers · Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. · Vantage Data Centers powers, cools, pro ...
-
2nd Line IT Support Specialist, EMEA
Found in: Jooble UK O L C2 - 1 day ago
Vantage Data Centers Newport, United KingdomAbout Vantage Data CentersVantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.Vantage Data Centers powers, cools, protects and connects the t ...
-
2nd Line IT Support Specialist, EMEA
Found in: Talent UK C2 - 2 days ago
Vantage Data Centers Newport, United Kingdom Full timeAbout Vantage Data Centers · Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. · Vantage Data Centers powers, cools, protects and connec ...
-
Lead Migration Analyst
Found in: Appcast UK C C2 - 3 days ago
Sapiens Cardiff, United KingdomAre you a seasoned Lead Migration Analyst based in Cardiff, with a passion for driving successful software implementation projects? Sapiens UK is seeking someone like you to join our team of Life & Pensions software delivery experts. · With at least 5 years of industry experience ...
-
Systems Administrator
Found in: Ziprecruiter UK C2 - 3 days ago
Sapiens Cardiff, United KingdomJob Description · Sapiens UK (Cardiff site) is seeking a talented individual to join our global IT team as a Systems Administrator. If you have a proven track record in managing enterprise-level IT systems or possess at least 5 years of relevant experience in a small to medium En ...
-
Lead Migration Analyst
Found in: Ziprecruiter UK C2 - 3 days ago
Sapiens Cardiff, United KingdomJob Description · Are you a seasoned Lead Migration Analyst based in Cardiff, with a passion for driving successful software implementation projects? Sapiens UK is seeking someone like you to join our team of Life & Pensions software delivery experts. · With at least 5 years of i ...
-
Senior Business Systems Analyst
Found in: Ziprecruiter UK C2 - 3 days ago
Sapiens Cardiff, United KingdomJob Description · Sapiens is seeking an experienced Senior Business Systems Analyst to join the expanding UK team. This is an exciting new opportunity for somebody who enjoys travel as part of their role. · Location: Cardiff based (or reasonable commutable distance) · We are not ...
-
Lead Implementation Analyst
Found in: Jooble UK O C2 - 5 days ago
Sapiens Cardiff, United KingdomAre you a seasoned Lead Migration Analyst based in Cardiff, with a passion for driving successful software implementation projects? Sapiens UK is seeking someone like you to join our team of Life & Pensions software delivery experts. · With at least 5 years of industry experienc ...
-
Senior Business and Systems Analyst
Found in: Jooble UK O C2 - 5 days ago
Energy Jobline ZR Cardiff, United KingdomSapiens is seeking an experienced Senior Business Systems Analyst to join the expanding UK team. This is an exciting new opportunity for somebody who enjoys travel as part of their role. · We are not offering Visa or Relocation support and cannot progress with candidates on a Gr ...
-
Technical Administrator
Found in: Ziprecruiter UK C2 - 3 days ago
Akkodis Bristol, United KingdomJob Description · Job title: Technical Administrator · Location: Filton, Bristol. Hybrid (3 days per week) · Security Clearance: SC clearance required/must be able to attain a minimum level of UK security clearance. · About the role · As a Technical Administrator you will provid ...
-
Remote Travel Sales Executive
Found in: Jooble UK O C2 - 5 days ago
Flatirons Jouve Bristol, United KingdomFlatirons Solutions has an exciting opportunity for an Aerospace & Defence Sales Manager with responsibility for the EMEA region . The Sales Manager will be responsible for growing hosting, services, and software revenue in EMEA for the Fleet, Aerospace Manufacturer and Defense m ...
-
Administrative Assistant
Found in: Talent UK C2 - 2 days ago
Advisian Bristol, United KingdomJob Description - Administrative Assistant (BRI01SZ)Administrative Assistant-BRI01SZCompany:Advisian Primary Location · :GBR-SWE-Bristol Job · :Administrative Support Schedule · :Full-timeEmployment Type:EmployeeJob Level:Experienced Job Posting · :Apr 25, 2024 Unpo ...
-
Senior Project Manager
Found in: J-Vers UK C2 - 13 hours ago
Broadcom Inc. Bristol, United KingdomSenior Project Manager - Professional Services page is loaded · Senior Project Manager - Professional Services · Apply locations United Kingdom-Bristol-Almondsbury-Hempton Court United Kingdom-Edinburgh-West Port GBR-Scotland Remote Location GBR-Cheadle Station Road United King ...
-
Account Manager
Found in: Talent UK C2 - 2 days ago
Boston Scientific Bristol, United KingdomBoston Scientific transforms lives through innovative medical solutions that improve the health of more than 30 million patients around the world each year. · We're at the forefront of the medical device industry – leading, evolving it to address unmet and emerging needs in heal ...
Customer Experience Administrator, EMEA - Newport, United Kingdom - Vantage Data Centers
Description
About Vantage Data Centers
Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.
Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Position Overview
Vantage is looking for a resourceful, detail orientated, self-motivated Customer Experience Administrator to work as part of a team assisting the Enterprise Technical Account Manager with the timely response and resolution to any customer requests. The daily responsibilities include acting as first point of contact for customer queries via phone and customer ticketing system, establishing and maintaining relationships with all internal Vantage teams to collect requirements and data to produce reports, maintaining corporate document libraries, ensure quality of all data reported, contribute to process improvements through partnerships with internal and external teams, project support, customer support (portal onboarding, access requests, performance reporting, coordinating products and services). A successful candidate will cooperate with all internal teams to ensure relationships are built, strengthened and maintained.
Essential Job Functions
Duties
Job Requirements
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
Customer Experience Administrator, EMEA professionals in Newport
-
Rhys Evans
Stores Person
-
Mark Gater
Deal Closer
-
Neluka Perera
Accounts executive