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Customer Service Assistant

    Customer Service Assistant - Great Stukeley, United Kingdom - Fleet Assist Ltd

    Fleet Assist Ltd
    Fleet Assist Ltd Great Stukeley, United Kingdom

    1 week ago

    Default job background
    Permanent, Temporary, Full time
    Description

    Role:
    Customer Service Assistant

    Hours: 37.5 per week


    Location:
    Ermine Business Park, PE29 6XU

    Customer Service Assistant


    You will have:

    • Experience in a Customer Service environment
    • Good knowledge of a booking process
    • Excellent attention to detail
    • Strong communication skills, written and verbal
    • Team Player
    • Fast and accurate keyboard skills and Accurate data input skills
    About Fleet Assist


    Fleet Assist provides network management services to 38 of the UK's leading leasing & contract hire companies with a combined fleet size exceeding 1.1m vehicles and annual maintenance spend exceeding £200m.

    The Call Centre Overview


    With a friendly team of around 18, The Call Centre is the point of contact for drivers to book services for their vehicles.

    We do this using our in-house system, 'Atlas'.

    Many of our customers have personalised policies and the Call Centre implement these rules to each booking and provide a fantastic service for each booking.

    We manage over 100,000 bookings per year.

    About You

    You will be passionate about providing excellent customer service and thrive in a fast-paced environment.

    What's in it for me?

    We provide a friendly working environment with the ability to progress in the role at your speed and ability.

    Our Team Leaders and Call Centre Manager will have regular reviews with you to help you achieve the level you are looking to reach
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