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    Workshop Manager - United Kingdom - Cytech Training

    Cytech Training
    Cytech Training United Kingdom

    3 weeks ago

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    Description

    And bikes It's the passion, energy and enthusiasm of all of our colleagues throughout the business, which makes Balfe's a great place to work.


    Our brand Purpose is:
    To make cycling welcoming for all and empower people to feel confident living life on two wheels.

    Our brand Mission is:

    To enable everyone to feel empowered and supported to explore the benefits of cycling, by providing reliable honest advice and outstanding customer service.


    Our brand Vision is:

    To be the cycling retailer of choice, renowned for our great product selection and exceptional service, earning the trust and loyalty of every customer.

    Joining Balfe's means you'll be working with like-minded people, and you will have opportunities to develop your skills and experience, and plenty of career progression if you want it.

    Our Workshop Managers are responsible for the high-quality servicing of bikes and reputation of our workshops.

    Providing our customers with expert maintenance advice to ensure the best customer care and experience, whilst adhering to the customer's specific needs.

    Oversee trial days within the workshop and be included in the interview process.
    Managing daily repair workload and delegating to team of mechanics/bike builders ensuring high quality of work.
    Training and development of Mechanic and Bike Builders to company expectations.
    Workshop calendar management and monitoring lead times to ensure growth of customer base and workshop efficiency.

    To work in conjunction with Store Manager on the Rota to ensure the right coverage of workshop staff across the working week.

    Keep the workshop stocked with service items, cables, cleaning products and PPE.
    A high level of product knowledge, knowing supplier brands and use of B2B websites.
    Keep presentation of workshop to Balfe's high standards and workshop team adhere to this.

    Knowledge of POS systems, to be able to contact customers to arrange bike collections, via email, SMS or phone.

    Work in a safe and efficient manner and adhere to all company policies and procedures relating to Health and Safety.

    Our Workshop Managers are required to follow company training plans which are provided in house and on behalf of our suppliers.

    Dealing with boxed bikes on a daily basis, unpacking, storing and adequately dealing with cardboard waste and recycling.

    Our customers can trust us to be honest and reliable at all times – we want to break down barriers and make cycling simple.

    Community - We're here to help the cycling community, and welcome new people to it. We believe that cycling is for everyone.
    Customer Service/Phone Manner.
    ~ The ability to lift and deal with bikes 25kg+
    ~ Additional allowance for working Saturdays & Sundays.
    ~ Split shift opportunities and incentives.
    ~ Technical training & accreditation program for mechanics and new starters.
    ~28 days annual leave and other flexible holiday arrangements.
    ~ Incentivised weekend working.
    ~ Cycle to Work initiative.
    ~ Trade discounts after probation for staff.

    #
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