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    Workshop Manager - London, United Kingdom - Actsmart

    Actsmart
    Actsmart London, United Kingdom

    1 week ago

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    Description

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    The Bike Service Manager plays a crucial role in ensuring efficient and customer-focused operations within the workshop. This position involves direct interaction with customers, handling repairs, giving customers quotes on the spot, and managing repair priorities. The Service Manager collaborates with colleagues and ensures that mechanics have a full workload. This role combines technical expertise, customer service, and efficient management to maintain a smoothly running workshop.

    Responsibilities & Duties will include.

    Customer Interaction:

    Greet and assist customers who visit the workshop.

    • Receive repair requests and provide on-the-spot quotes.
    • Be able to provide guidance on labour pricing structure to all colleague in store.
    • Diagnosing/identifying problems for accurate service and repair.
    • Handle small repairs and walk-in service requests.
    • Build displays and work on customer bikes when time permits.
    • To make all customers feel welcome and solve issues in a professional, friendly manner.

    Workshop Coordination:

    Prioritise repair tasks for workshop colleagues.

    • To understand and meet weekly labour targets.
    • Collaborate with the Store or Assistance Manager.
    • Managing daily repair workload and delegating to team of mechanics/bike builders ensuring high quality of work.
    • Constant review on tooling needs and condition of existing tools
    • Training and development of Mechanic and Bike Builders to company expectations.
    • Workshop calendar management and monitoring lead times to ensure growth of customer base and workshop efficiency
    • Keep the workshop stocked with service items, cables, cleaning products and PPE.

    Prioritise repairs based on the following criteria:

    • Customer-sold bikes.
    • Display bikes (used for showcasing).
    • Aim to keep mechanics fully occupied throughout the day.

    Skills/Experience Required

    Qualifications/skills

    • Excellent customer service skills. The Service Manager should excel in customer interactions, ensuring a positive experience for all visitors to the workshop.
    • Proficiency in work planning. Effective workload planning is essential to manage repair priorities and maximise mechanics' productivity.
    • Technically competent ideally Cytech 2 & 3/equivalent qualifications, although other relevant qualifications demonstrating technical expertise is also acceptable.
    • Great Communication Skills/Organisation. Clear communication and organisational abilities are crucial for coordinating with colleagues and managing repair tasks efficiently.
    • Leadership skills. Although not directly responsible for performance management, the Service Manager should exhibit leadership qualities to guide the team effectively.
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