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Customer Service Manager - Wrexham, United Kingdom - Acorn by Synergie
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Title: Customer Service Manager
Location: Wrexham, UK
Salary: Up to £35,000 per annum
About the Client:
Acorn by Synergie are representing a leading company in their sector, a fast growing business known for their commitment to delivering exceptional customer service. They are seeking a dynamic and experienced Customer Service Manager to join their team in Wrexham. This is a fantastic opportunity to work with a reputable organisation that values innovation, excellence, and customer satisfaction.
Position Overview:
The Customer Service Manager will be responsible for overseeing the customer service department, ensuring that the team consistently provides outstanding service to clients. The ideal candidate will have a strong background in customer service management, excellent leadership abilities, and a passion for improving customer experiences.
Key Responsibilities:
Lead, mentor, and manage the Customer Service team to meet performance goals and achieve high levels of customer satisfaction
Develop and implement Customer Service policies, procedures, and standards tailored to the needs of the business
Handle complex customer inquiries and complaints, ensuring timely and satisfactory resolution.
Monitor and analyse Customer Service metrics to identify areas for improvement and implement effective solutions.
Collaborate with other departments to ensure a seamless and cohesive customer experience.
Recruit train and onboard new Customer Service Representatives to maintain a high standard of service.
Stay informed about industry trends and best practices to continually enhance the service offering.
Qualifications:
Proven experience as a Customer Service Manager or Team Leader
Strong leadership and team management skills with a track record of success.
Excellent communication and interpersonal skills.
Proficiency in customer service software and tools.
Ability to analyse data and derive actionable insights.
A proactive problem-solving approach.
How to Apply:
If you are passionate about customer service and ready to take on a leadership role in a prestigious company, it would be great to hear from you.
Acorn by Synergie acts as an employment agency for permanent recruitment.