IT Support Apprentice - Maidenhead, United Kingdom - MCFT

MCFT

Verified Company

Maidenhead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hi my name is Adam and I am the Customer Success Team Leader here at ORCA Service Technologies. In my role I look after the support team, ensuring we deliver quality services to our growing customer base. I am looking for an IT support apprentice to joinour high performing team.

Are you looking to start a career in IT and want to join a fast-growing international software development start up? Are you looking for a role where you can learn, develop and grow quickly?

Our team started by developing bespoke software a Facility Service organisation focussed on commercial kitchen maintenance. We created custom android and windows apps for them. We now deliver cloud-based software internationally for a growing customer base.

We are looking for an apprentice to join our software support team: someone who knows their way around a computer and is not afraid to work hard to learn quickly on the job.

As an IT apprentice at ORCA Service Technologies (OST), you will be challenged with a diverse set of responsibilities including IT support and understanding user's issues.

Key Responsibilities

Responsible for IT support activities (categorising, prioritising, and solving tickets)
Support senior and junior developers on groundbreaking projects and cuttingedge development activities
Working closely with customers to scope incoming project requests
Understand OST's organisational systems to develop and support customers
Responsible for customer contact and project ownership around your development works

You will be joining a dynamic team with ranging sets of experience levels: from junior interns to seasoned professionals with more than 20 years experience.

If you are a team player, have basic IT knowledge, like a high paced working environment and arelooking for an opportunity to learn more about information technology then this is the opportunity for you.

Requirements:

Have a basic understanding of Microsoft Office
Have a basic understanding and passion for IT
Ability to learn quickly on the job
Ability to work in a team as well as independently
Preferred: IT hardware skills
Preferred: Software development skills (programming)
Preferred: Prior education and/or working experience in IT
Preferred: Good communication skills through a variety of methods

Why join us?
"Joining the IT Support Apprenticeship has changed my life, both in my career and in my personal life. I went from knowing very little about IT in business to becoming productive as an IT Support executive in 6 months and am now growing to become a JuniorSoftware Developer."

Taine Redgard, 12 months into his apprenticeship with ORCA Service Technologies.
You'll be given responsibility from day one, and you'll have to develop fast
You'll be an invaluable part of our team. Workload will vary and no two days will ever feel the same
You will have full ownership of your own projects, as well as still contributing to the bottom line
Energy, enthusiasm and fresh thinking, we're fully open to your ideas. Working within an SME you will be expected to make an impact
Work in a challenging international environment
Clear progression and personal development plan with regular reviews & feedback
Enrolment onto the OST Leadership Academy with personal mentoring and the creation of a personal development plan, after completing a threemonth probation
Continuous development and training opportunities from seminars, conferences, 121s with Directors, and networking events to recognised professional qualifications. We have the awards to back this up
Princess Royal Training Awards, Institute of Leadership& Management (ILM) Assured.
28 days holiday entitlement plus bank holidays. This equates to 36 days holiday per year (7 weeks and 1 day)