- Possess leadership and excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike.
- Have a passion for customer care and a sensitivity to students needs.
- Have experience in a customer facing environment.
- Have experience of working in an effective Health & Safety culture in line with legislation.
- Be able to work to agreed budgets.
- Have strong IT skills (MS Word, Excel, and be adaptable to foster new skills to operate Kaplan's internal management systems.
- Be willing to undertake training as required.
- Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required.
- Be conversant with the ANUK Accreditation Scheme.
- Offer flexibility in working hours including the provision of out of hours support in an emergency if required Essential skills/ experience.
- Have experience in customer service, hospitality or student service provision, ideally in an accommodation related area.
- Be able to engage in team work.
- Experience of budget management.
- Ability to prioritise workload and meet deadline.
- 36 days annual leave inclusive of bank holidays*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
- Medicash Health Cash Plan
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Deputy Manager - Bournemouth, United Kingdom - Kaplan International Languages
Description
Deputy Manager
Reference number: JR238742
Location: Bournemouth
Working pattern: Full Time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: £28,000 per annum
We are looking for a Deputy Manager to join our team.
As a passionate professional Deputy Manager, you will assist with the running of the residences, ensuring a first-class residential and customer experience. To be considered for the role, you will need to demonstrate a track record of delivering excellent customer service, strong attention to detail, and experience in managing people. You'll be part of a team that will provide a 'home from home atmosphere' to international students, offering a vibrant social community and a safe secure environment where students can relax.
A detailed job description can be viewed here . If the link does not work for you, please copy and paste the following URL into your web browser: https:///29t7fz6w.
What you'll bring to the role
What we do
Part of Kaplan Inc., one of the world's most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
