IT Customer Service Apprenticeship - Telford, United Kingdom - First 360 Apprentice

First 360 Apprentice

Verified Company

Telford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

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IMMEDIATE START_

Are you looking for an Apprenticeship in the IT sector?

Do you have excellent customer service skills & IT hardware knowledge?

Can you commute to Telford, TF2?
Our client specialises in mobile & computer repairs & is looking for an IT Support Apprentice to join their team in their store

Job Duties & Responsibilities

Interact with customers in store and answer customer queries on the telephone and by digital contact
Maintain good and safe housekeeping standards in the shop and workshop areas
Comply with company dictated procedures in the handling of computerised devices, data security and protection, cash handling and customer recordcard completion
Comply with company dictated procedures concerning the safe handling of electrical goods, chemicals (cleaning fluids, solvents), fire safety equipment and security routines
Attend company sourced training courses in association with your Apprenticeship Learning Plan
Sign and comply with the company's dictated procedure in the reporting of illegal and legal adult digital content
Comply with our Equal Opportunities and Equitable Access policy
Comply with our dress/uniform code

What is the expected career progression after this apprenticeship?
The role offers long term security and the opportunity to progress into a permanent position.

Apprenticeship

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure physical or virtual hardware, software, network services and data storage
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal, and professional standards
Support the information systems needs for your business

Skills Required:

Communication skills
Organisation skills
Customer care skills
Problem solving skills
Understanding of Windows
Understanding Mac OS software
Motivated
Customer facing skills
Enthusiasm to learn
Good time management skills

Qualifications
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent)

AS Level or equivalent English (Grade A*-C/9-4 or equivalent)

Job Types:
Full-time, Apprenticeship

Pay:
From £6.40 per hour

Expected hours: 37.5 per week

Schedule: