Spa Receptionist - London, United Kingdom - Montcalm East, Shoreditch London
1 week ago
Description
Job Description:
Spa Receptionist
Location:
City Road, London EC1V 1JH
Reports to:
Spa Supervisor / Spa Manager
Holiday allowance:
Full time 28 days paid holiday per annum.
Position Brief:
We are looking for a passionate and enthusiastic Spa Receptionist to join our dynamic team welcoming guests and ensuring the effective day to day running of the spa and treatment bookings.
Duties and Responsibilities:
- Welcoming and greeting clients warmly and ensuring that they feel comfortable and happy on their visit.
- Adhere to grooming guidelines to promote a positive image of the Spa.
- Build and maintain good relationship with clients by interacting warmly with them and recommending products in line with monthly targets.
- Coordinate services offered in all departments of the spa.
- Maintain record of business transactions by registering new clients; receive and process payments from clients for services ordered.
- Thorough knowledge of products and services offered and able to recommend to guests.
- Provide guidance to clients on the procedures at the spa
- Answer telephone calls and provide accurate information to clients
- Keep the reception area clean and conducive for clients as they wait for their turn to be attended too
- Keep clients updated on currently available promotions and discounts in services offered in the Spa
- Open and close the spa at the appropriate time
- Assist in getting client feedback on level of services delivered in order to improve on service delivery
- Assist in developing promotional events, which focus on increasing the clientele of the spa
- Receive customer complaints and feedback and direct them to the Spa Supervisor / Spa Manager for resolution.
Desired Experience and Qualities:
INDFOH
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