New Enquiries Call Handler - Leeds, United Kingdom - Oakwood Solicitors

Oakwood Solicitors

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
New Enquiry Call Handler

Reporting to:
Head of New Enquiries

Department:
New Enquiries Team
Award winning North Leeds firm is looking for a new enquiry handler to join their expanding new enquiries team.

As a new enquiry handler you are the first person a prospective new client or existing client speaks to when introduced to the firm.

Your role is important as it is the first impression the client receives of the firm therefore your customer service skills are imperative.

It is a great starter role for someone who is unsure what area of law that they would like to go into and would like to learn about all aspects.

Traditionally it is has been a great way to get up the ladder for our team and we have had many staff members that have gone up through the ranks this way

Key Tasks

Speaking to prospective new clients, taking their enquiry by filling in a questionnaire
Dealing with all the case types including personal injury and private client
Managing a varied work load within a team environment
Outbound calls to clients where we may need additional information
Ensuring client details are entered correctly onto the case management systems

Key Knowledge

Essential

Customer Service
Client Care
Telephone call handling
Microsoft office package

Desired Experience

Previous experience of working within a role involving a high standard of communication.

Key Competencies

Good attention to detail.
Engaging customer service skills
Excellent organisation skills
Excellent communication and literacy skills.
Being empathetic and sympathetic
Ability to work in a fast paced environment as part of a team and independently and follow instruction

Remuneration
Competitive

Working hours

The department opening hours are:
Monday to Friday - 09:00 to 17:00

Salary:
£18,000.00-£20,000.00 per year

Benefits: