Customer Service Advisor - Solihull, United Kingdom - BNP Paribas

BNP Paribas

Verified Company

Solihull, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CUSTOMER SERVICE ADVISOR - REMOTE - JANUARY START (

JOB NUMBER:
OPE002454)

Customer Service Advisor

Remote Working

Permanent, Full time
- _______________________

A bit about us:

At BNP Paribas Personal Finance, we're part of a global bank and are proud to be a Top Employer UK, providing a great place to work in an open and inclusive environment.

We're here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.

We care about making a positive impact for our colleagues, customers, partners and the wider community. That's why we live by our values of we're positive, we're brave and we own it.

The Role:

As a Customer Service Advisor, you will be responsible for answering inbound calls from customers, answering a variety of questions regarding their finance plans and coming to the best solution for the customer.

You will have to be empathetic over the phone and make sure to understand everyone's circumstance and ending the call with a positive outcome for the customer.

Key Responsibilities:

Speaking with customers over the phone via inbound calling
Empathising and engaging with customers, getting them to tell their story and explain their situation
To deliver a professional and consistent level of customer service
Provide telephonebased support and guidance to customers
Keeping internal systems up to date

Skills & Attributes:

Ability to empathise and actively listen to customers
Previous experience in customerfacing roles
Ability to communicate with customers clearly and confidently over the phone
Ability to prioritise and organise workload
IT Skills

Could this be you?
BNP Paribas Personal Finance believe it's a positive attitude and passion to make things happen that matters most.

What's in it for you?

Equal Opportunities Disclaimer

Primary Location:
GB-ENG-Solihull

Job Type:
Standard / Permanent

Job:

CUSTOMER RELATIONSHIP MANAGEMENT

Education Level:
Not indicated

Schedule:
Full-time