Guest Experience Ambassador - London, United Kingdom - Front of House Operations

Front of House Operations

Verified Company

London, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

_Become a Londoner_

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. _We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London's first 'Super Boutique' hotel._

We are currently recruiting for a Guest Experience Ambassador to join the Guest Experience Team at The Londoner.

Overview:

An amazing opportunity to The Londoner as a Guest Experience Ambassador.
As a Guest Experience Ambassador, you will be responsible for dealing with guest enquiries pre and post arrival to ensure they have a memorable visit to The Londoner.
The role takes on the responsibility for delivering all admin and operational tasks behind the scenes in order to assist the front of house teams in delivering a bespoke guest experience during the night team.
The Guest Experience Ambassador role is to ensure that the communication across all departments is achieved, enabling a bespoke level of service to guest at The Londoner.
Ensuring a high level of customer satisfaction is delivered all times in line with our core values and standards and exceeding guest expectations.

About You:

Previous experience either within hotel guest relations or reception experience.
It is essential you are able to demonstrate excellent customer service skills and attention to detail and are able to multitask and work under to pressure and to deadlines.
You must have outstanding communication skills both verbally and written.
Proficient in spoken in spoken and written English and ideally additional languages.

Company Benefits Package:

Career development opportunities in a wide of range of training programs.
28 days Holiday per annum including Bank Holidays.
Complimentary hot meals, salad bar and beverages provided daily.
Uniforms provided per role requirement.
Preferential accommodation rates for all Edwardian Hotels for Hosts, friends and family.
Discounts on food and beverage in all Edwardian restaurants, bars & spas.

INDFOH