1st Line Support Analyst - Meppershall, United Kingdom - Centrality

Centrality
Centrality
Verified Company
Meppershall, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Location:
Meppershall, Bedfordshire


Contract Type:
Full time, Permanent


About the Role

Centrality have an exciting opportunity for a 1st Line Support Analyst to join our service desk team, you'll be responsible for receiving, logging, processing and monitoring tickets received, ensuring all client support requirements are managed in a professionalmanner.

You'll be used to problem solving with clients, ensuring that incidents and requests are resolved and implemented to agreed standards and timescales utilising call-logging software, you'll understand when an incident, needs escalating to a senior teammember.

You'll demonstrate good interpersonal skills such that you feel just as comfortable dealing with junior members or directors.

You'll be expected to maintain good customer care, there's a real team spirit at Centrality and you'll muck in when yourteammates need help, that might mean getting involved in other aspects of the day-to-day that are not normally part of your role.

You'll be open to doing things in new ways and embrace change, we'll also expect you to take advantage of training opportunities,to keep up to date with relevant skills and advancing technologies.


What you will need to bring

When you join Team Centrality, you will be rewarded with the opportunity to work with a team of likeminded individuals who enjoy working with a diverse range of customers.

We value an individual's contribution their opinions and feedback and have a commitmentto equality, inclusion, and diversity.

You'll need to have the following Qualifications, skills, and experience for this role:


  • Some knowledge and understanding of IT systems is desirable; however full training will be provided
  • Previous experience in a customer service role, userfocussed, empathetic and when appropriate, a firm approach
  • Common-Sense, cando attitude and problemsolving skills
  • Ability to prioritise, multitask, work under pressure and to tight deadlines
  • Good attention to detail and quality
  • Willing to participate in professional development specific to role
  • Excellent communication & interpersonal skills, confident with all levels of user up to and including director level
  • Able to work using own initiative
  • CompTIA A+ qualification would be desirable
  • Microsoft Technology Associate certification would be desirable Experience and Knowledge
  • High levels of integrity, doing what you say you will do
  • Professionalism and passion for customer excellence
  • Thirst and personal commitment for continual learning
  • Ability to develop positive relationships, and seek feedback to improve
  • Pride in delivering positive outcomes

What Centrality can offer you in return

At Centrality you will enjoy fast-paced, challenging and stimulating work within environment, we strive to make everyone feel an important part of Centrality and for them to feel empowered to make a difference.

We are committed to providing a range of comprehensivebenefits to reward our team for the high quality work they deliver.


Our benefits are:

  • 25 days holiday a year, increasing to 30 with service
  • Company bonus scheme
  • Employee Assistance, Westfield Health Cash
  • Company parties and team social nights out to celebrate our success as a team
  • Monthly pizza, just eat vouchers
  • Support for charity/volunteering
  • Endless Starbucks coffee and fruit
  • Your personal development is important to us, so much so we offer you up to 10 training days per year to invest in your ongoing development, aligned to your current or future role with us

About Centrality

Founded in 1996, Centrality has prided itself in growing through reputation through service excellence and commitment to delivering the solutions its clients needed rather selling technology just for technology's sake.

Our growing team are at the core of delivering this strategy; talented IT professionals that are passionate about our customers.

Our honest, friendly approach with customers, coupled with deep technical expertise ensures we deliver real business results through teamwork and partnership.

We pride ourselves upon forming long term partnerships with our customers, providing the expertiseto unlock their potential through the design, implementation, and support of the right technology.

Our customer base has steadily grown over the years through the referral of the service we deliver.

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Note to Recruitment Agencies

Salary:
£23,000 - £25,000 per annum DOE

Hours:
Shift based, average 40 hours per week (core working hours will be 07.00 to 19.00 Monday to Friday) with occasional weekend cover required on a rotational basis

You may have experience in the following: IT Support Technician, 1st Line Support, First Line Support, IT Service Desk Analyst, Technical Support Analyst, System Support Analyst, IT Support, Network Support, Helpdesk Analyst, Desktop Support, Help Desk, ITSupport Technician, etc.

REF-200892
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