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Network Operations - Ledbury, Herefordshire, United Kingdom - Synchro
Description
This role will be based out of either our Exeter or Ledbury office, with a hybrid working arrangement of 60% office and 40% home working.
Responsible for providing exceptional customer service and technical support, the Tier 2 NOC Engineer will respond to customer inquiries, resolve technical issues, and ensure the smooth operation of our fibre network services.
This includes supporting Layer 2 and Layer 3 services on GPON and XGS PON access networks, Juniper core network, BNG, and firewall infrastructure.
Key responsibilities encompass customer support, technical troubleshooting, incident management, and network configuration.Experience: 3+ years in an engineering and/or network support role with supplier interaction/management.
Higher education graduate in IT, networking, computing, electrical/electronic engineering.
Previous experience in customer service or technical support, preferably in telecommunications.
Technical Aptitude:
Strong ability to troubleshoot network connectivity, hardware, and software issues.
Experience with ticketing systems, CRM tools, and remote support tools.
Network Knowledge:
Practical and deep knowledge of network technologies, security, and architectures within a large ISP or Carrier environment.
Location:
Exeter or Ledbury (Hybrid)