- Experience: 3+ years in an engineering and/or network support role with supplier interaction/management.
- Education: Higher education graduate in IT, networking, computing, electrical/electronic engineering.
- Customer Service: Previous experience in customer service or technical support, preferably in telecommunications.
- Technical Aptitude: Strong ability to troubleshoot network connectivity, hardware, and software issues.
- Communication Skills: Excellent verbal and written communication skills with a customer-centric approach.
- Tools Familiarity: Experience with ticketing systems, CRM tools, and remote support tools.
- Independence: Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
- Problem-Solving: Strong problem-solving skills, attention to detail, and adaptability to changing technologies and processes.
- Network Knowledge: Knowledge of Nokia FX series OLTs and ADVA FSP XG-400 series advantageous.
- Certifications: Cisco CCNP/Juniper JNCIP or equivalent recognized accreditations advantageous.
- Communication: Ability to talk at all levels in the business.
- Pressure Management: Experience working under pressure in a fast-paced role.
- Technical Knowledge: Practical and deep knowledge of network technologies, security, and architectures within a large ISP or Carrier environment.
- Role: Tier 2 NOC Engineer
- Location: Exeter or Ledbury (Hybrid)
- Salary: £40,000 - £50,000
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Network Operations Engineer
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Network Operations Engineer - ledbury, United Kingdom - Synchro
Description
Synchro are proud to be partnering with a well-known organisation who are actively seeking to hire a Tier 2 NOC Engineer.
This role will be based out of either our Exeter or Ledbury office, with a hybrid working arrangement of 60% office and 40% home working.
Responsible for providing exceptional customer service and technical support, the Tier 2 NOC Engineer will respond to customer inquiries, resolve technical issues, and ensure the smooth operation of our fibre network services. This includes supporting Layer 2 and Layer 3 services on GPON and XGS PON access networks, Juniper core network, BNG, and firewall infrastructure. Key responsibilities encompass customer support, technical troubleshooting, incident management, and network configuration.
Skills & Experience Required
Role Summary
Please contact Anya Brown for more information at Synchro Recruitment.
