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Basingstoke

    Parts Advisor - Basingstoke, United Kingdom - Harwoods Ltd

    Harwoods Ltd
    Harwoods Ltd Basingstoke, United Kingdom

    1 day ago

    Default job background
    Description

    The role of the Parts Advisor is to:

  • Source and supply manufacturer vehicle parts efficiently for customers and workshop vehicles, meeting agreed sales volume targets.
  • Receive record and bin parts and consumables from manufacturer and other suppliers ensuring accuracy of stock deliveries against agreed orders.
  • Identify, locate, invoice and issue parts and consumables to customers and other departments using the computer system.
  • Pro-actively source parts.
  • Supply accurate and detailed parts quotations to internal departments, retail and trade customers.
  • Administer parts invoices ensuring invoiced items are allocated correctly.
  • Manage and control all parts administration requirements.
  • Maintain standards in line with brand standards requirements.
  • Always Maintain relevant systems ensuring accuracy.
  • Maintain safe working practices and abide by the working rules and standards of the business.

    • POLICIES

  • All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

    • PERSON SPECIFICATION

    Essential

  • Proof of Right to Work in the UK.

    • Experience

    Desirable

  • Relevant manufacturer experience.

    • Skills & Knowledge

    Essential

  • Smart appearance.
  • Competency in numeracy, literacy and IT.
  • Understanding of basic vehicle design, function and location of parts.

    • Desirable

  • Relevant product knowledge.

    • Competencies:

    Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described:

    Level:

    Team member

    Delivering Memorable Customer Service

    Provides customer service which creates 'memorable experiences' through meeting and exceeding customer expectations.

    High Performing Teams

    Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

    Commercial and Operational Excellence

    Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

    Innovation & Improvement

    Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

    Brand Aligned

    Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.

    The Harwoods Way

    Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

    We Treasure our people and our customers

    We challenge ourselves to grow & improve

    We grab responsibility

    We run in the same direction as one team

    We inject energy and fun into our work

    We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

    Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN

    We operate across 6 counties in the South East of England, namely:

    Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire

    With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

    recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

    After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

    We demand the best for our colleagues and our customers and look forward to your application at >

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