- Gather and maintain project requirement lists.
- Provides weekly project updates including action item updates.
- Schedules and coordinates project reviews and follows up on assigned actions.
- Effectively and accurately communicate status to the project team.
- Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.
- Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
- Takes part in organising, attending and participating in stakeholder meetings.
- Documents and follows up on important actions and decisions from meetings.
- Collaborates with various regional teams responsible for project resources and ticket resolution.
- Assists with daily monitoring of the ticketing system, reassigning tickets where required.
- Produces regular reports as required.
- Assists with identifying trends or recurring problems and escalates to management for resolution.
- Assists with locating and defining new process improvement opportunities.
- Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
- Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs and delivering actionable insights to relevant decision-makers.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
- Familiarity with Microsoft Excel and Google Suite
- Excellent Communication skills, both verbal and written
- Proactive attitude and dependable
- Excellent customer service skills
- Ability to work both within a team and independently
- Ability to multitask and prioritise workload
- Ability to use good judgment, as well as problem-solving and decision-making skills
- Ability to maintain confidentiality and professional decorum
- Understanding or previous experience with ticketing systems and/or project management systems
- Understanding of or previous experience in a technology-driven environment
- Must have the ability to perform office-related tasks, which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
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Description
What this Job Entails:
The Project Coordinator I will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.
Scope:
Follows established procedures on routine work
Requires detailed instructions
Your Roles and Responsibilities:
Required Qualifications/Skills:
Associate's degree (A.A) or equivalent from a two-year college or technical school and 0 to 2 years' related experience and/or training; or equivalent combination of education and experience
Flexibility is essential - the role requires both office and remote commitments and being willing to occasionally adjust work hours due to work with regional colleagues.
Preferred Qualifications:
Physical Demand & Work Environment:
