Jobs
>
London

    Client Partner - london, United Kingdom - Firstsource

    Firstsource
    Firstsource london, United Kingdom

    6 days ago

    Default job background
    Engineering / Architecture
    Description

    Job Title: Director/AVP – Client Partner

    Job Type: Full Time

    Grade: B

    Function/Department: Client Partner

    Reporting to: Senior Vice President

    Note : Experience as a Client Partner in a Contact Center is a MUST.

    Role Description: As the Director/AVP of Client-Partner, you will be a senior leader responsible for driving client satisfaction, retention, and growth within the organization. You may lead a team of client service professionals, oversee strategic client relationships, and ensure the delivery of high-quality services that exceed client expectations.

    Roles & Responsibilities

    Client Relationship Management:

    • Cultivate strong relationships with key clients, understanding their business needs, objectives, and challenges.
    • Act as the main point of contact for strategic clients, providing personalized attention and support.

    Client Satisfaction and Retention:

    • Develop strategies to enhance client satisfaction, loyalty, and long-term relationships.
    • Monitor client feedback, identify potential issues, and proactively address concerns to maintain high levels of client retention.

    Business Development and Growth:

    • Collaborate with sales and business development teams to identify upselling and cross-selling opportunities within existing client accounts.
    • Participate in business expansion efforts by identifying new avenues for growth and revenue generation.

    Service Delivery Oversight:

    • Lead and manage the client services team to ensure the timely and successful delivery of services and solutions.
    • Set service quality standards and monitor performance to ensure consistent and exceptional service delivery.

    Strategic Planning and Execution:

    • Develop and execute strategies to align client services with overall business goals and objectives.
    • Identify market trends, client needs, and industry shifts to adapt service offerings accordingly.

    Client Communication and Presentations:

    • Effectively communicate the value proposition of the company's products and services to clients through presentations, proposals, and meetings.
    • Provide insights and recommendations to clients based on industry knowledge and market trends.

    Team Leadership and Development:

    • Lead, mentor, and guide the client services team, fostering a culture of teamwork, accountability, and professional growth.
    • Conduct regular performance reviews and provide coaching and feedback to team members.

    Data Analysis and Reporting:

    • Analyze client data, engagement metrics, and feedback to derive actionable insights for continuous improvement.
    • Prepare and present regular reports to senior management, highlighting key achievements and challenges.

    Budget and Resource Management:

    • Manage the budget for client services operations, ensuring optimal resource allocation and cost-effectiveness.

    Expected/Key Results

    • Cost management - Effective budget ratio (Function budget)
    • Build sales pipeline / Increase in volume / number of new opportunities added to pipeline
    • Increase in revenue growth from existing clients, new business (ECNB) and existing clients, existing business (ECEB)
    • Deliver on the targeted profitability of sales deals
    • Increase client conversions
    • Business Transformation – Drive high value transformational deals
    • Build new client relationships and sustaining existing client relationships
    • Build strong internal stakeholder relationships
    • People Engagement and Development - Retention, development and succession planning for own function

    Preferred Work Experience

    • Minimum of 10+ years of experience in client partner, account management, or a related role, with at least 5 years in a leadership position.

    Competencies & Skills

    • Demonstrated success in building and maintaining strong client relationships and driving client satisfaction and retention.
    • Strong business acumen with a deep understanding of market dynamics and client needs.
    • Excellent communication, negotiation, and presentation skills.
    • Proven track record of achieving revenue growth and business expansion within existing client accounts.
    • Strategic thinker with the ability to analyze data and industry trends to inform decision-making.
    • Leadership skills with the ability to inspire and manage teams effectively.
    • Exceptional organizational and time-management abilities.
  • EXL Service

    Client Partner

    1 week ago

    EXL Service London, United Kingdom

    Overview: · EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions ...

  • Huskky

    Client Partner

    2 weeks ago

    Huskky London, United Kingdom

    **COMPANY** · Founded in 2012, our client is used by leading enterprises and their advisors to maximize the business results from strategic change programs, including organization restructuring, digital transformation, cost optimization and post-merger integration. Named a cool v ...

  • The Industry Club

    Client Partner

    3 weeks ago

    The Industry Club London, United Kingdom

    Client Partner - £120K · Client partner at an Advertising Agency (London) on a Global FMCG brand · Ideal experience: · - Experience within male beauty/health/care and digital are essential · - Sports, sports sponsorship and partnerships are preferable but not essential · - Experi ...

  • Oodles Jobs

    Client Partner

    2 weeks ago

    Oodles Jobs London, United Kingdom

    Job: Client Partner - CPG, Location: London · Apply: MS Word CV, our business preferred. · VISA Options: Not available · Our client a leading IT Service Provider providing technology solutions across all services lines of business. They are looking for an experienced CPG Growth A ...

  • CreatorIQ

    Client Partner

    1 week ago

    CreatorIQ London, United Kingdom

    CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn LA and NY, was named a Leader by_ The Forrester New Wave: Influencer Marketing Solutions_, and recognized by G2 as a Leader, Best Customer Relationship, G2_ Top 100 Fastest-Growing ...

  • Slalom Consulting

    Client Partner

    2 weeks ago

    Slalom Consulting London, United Kingdom

    Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 45 markets, we deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that dri ...

  • RocketMill

    Client Partner

    3 weeks ago

    RocketMill London, United Kingdom

    Are you our new Client Partner? · - Here's what we needThe Client Leadership team is passionate about integration. They are pivotal in bringing together and shaping all digital elements of customer journey. This extends Strategy, Advertising, Paid Media, SEO and Content as well a ...

  • Amach Software

    Client Partner

    3 weeks ago

    Amach Software London, United Kingdom

    **About us**: · Amach Software is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe. · Our blended teams of local and nearshore talent are optimised to deliver a cost efficient, high quality and collaborative solut ...

  • Employment Opportunities at BuzzFeed, Inc.

    Client Partner

    1 week ago

    Employment Opportunities at BuzzFeed, Inc. London, United Kingdom

    **About BuzzFeed, Inc.** · BuzzFeed, Inc. (Ticker: BZFD) is home to the best of the internet. Across food, news, pop culture and commerce, our brands drive conversation and inspire what audiences watch, read, buy, and obsess over next. Born on the internet in 2006, BuzzFeed, Inc. ...

  • PeopleScout

    Client Partner

    2 weeks ago

    PeopleScout London, United Kingdom

    **Job Title**: Client Partner - Commercial · **Location**: Central London/Hybrid · **Hours**: Full-time · **Join the out**thinkers · As a clever, strategic and savvy Client Partner, you're always in demand. So we know our pitch has to be good. · With technology re-writing the rul ...

  • Havas People Limited

    Client Partner

    3 weeks ago

    Havas People Limited London, United Kingdom

    **Client Partner** · **Location: London** · **Salary: £competitive** · The Client Partner is a unique role within the company. The principal purpose of this role is to develop and grow Havas People's business. This will require strong leadership and dedication, both in terms of b ...

  • Employment Opportunities at BuzzFeed, Inc.

    Client Partner

    3 weeks ago

    Employment Opportunities at BuzzFeed, Inc. London, United Kingdom

    **About BuzzFeed, Inc.** · BuzzFeed, Inc. (Ticker: BZFD) is home to the best of the internet. Across food, news, pop culture and commerce, our brands drive conversation and inspire what audiences watch, read, buy, and obsess over next. Born on the internet in 2006, BuzzFeed, Inc. ...

  • Waracle

    Client Partner

    3 weeks ago

    Waracle London, United Kingdom

    Waracle is home to a diverse and inclusive community of technologists. We collaborate with ambitious businesses on their most innovative technology and digital product missions. · Our growth has been significant and sustained, recently recognised by Clutch as one of the Top B2B c ...

  • Havas Group

    Client Partner

    2 weeks ago

    Havas Group London, United Kingdom

    Hybrid · Agency: · Havas Media · Job Description Summary: · As Client Partner you will need to understand what's keeping your client awake at night, getting deep into their business - both operationally and strategically. You will bring to them the best of what we have on offer t ...

  • UNRVLD

    Client Partner

    2 weeks ago

    UNRVLD London, United Kingdom

    We have an exciting opportunity for a Client Partner to join our Client Services team here at UNRVLD. You will be managing a portfolio of high profile, aspirational brands so experience working with million-pound+ contracts is essential. · As a Client Partner at UNRVLD you will u ...

  • Clare Persey Recruitment

    Client Partner

    3 weeks ago

    Clare Persey Recruitment London, United Kingdom

    -Location: London · Job Type: Permanent · **One of the most established global brand design consultancy working locally in London, New York and Singapore. This is a top tier agency that believes brands often exist in uncomfortable and often contradictory space. Yet they believe i ...

  • Career Moves Group

    Client Partner

    1 week ago

    Career Moves Group London, United Kingdom

    **Client Partner** · Location: London (Onsite) · Length: 12 months · Rate: £48-52 p/h · Hours: 9am-6pm · **Client Partner, Turkey (London) Responsibilities (12 months)**: · - Identify and prioritize business opportunities · - Identify, create, and implement marketing solutions gr ...

  • FD Technologies

    Client Partner

    2 weeks ago

    FD Technologies London, United Kingdom

    First Derivative (Subsidiary of FD Technologies company) is a leading provider of Data, Technology, Cloud, Risk and Regulatory Consulting services to the Capital markets industry with over 3000 staff globally. Our 25-year pedigree in banking and technology gives us a differentiat ...

  • Craft Agency LTD

    Client Partner

    2 weeks ago

    Craft Agency LTD London, United Kingdom

    **The Company** · This innovative and global agency accelerates brands to the next level by bravely combining strategy with creativity. Specialising in FMCG, they work their magic across positioning, packaging, identity and more - you name it, they can do it · These trailblazers ...

  • EXL

    Client Partner

    1 week ago

    EXL London, United Kingdom

    **Overview**: · - EXL (NASDAQ: EXLS) is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solu ...