Customer Service Representative - Glasgow, United Kingdom - ENVISAGE ASSOCIATES LIMITED

ENVISAGE ASSOCIATES LIMITED

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

About us
ENVISAGE ASSOCIATES LIMITED is a small business in Glasgow, G73 1DF. We are professional and agile.

Our work environment includes:

Job Description:
Customer Service Representative

Responsibilities:

Assist customers with inquiries, concerns, and issues in a timely and professional manner
Identify and escalate priority issues to the appropriate department or supervisor
Maintain accurate and detailed records of customer interactions and transactions
Collaborate with crossfunctional teams to resolve customer problems and ensure customer satisfaction
Stay uptodate with product knowledge and company policies to provide accurate information to customers
Follow standard operating procedures for handling customer inquiries and resolving complaints

Skills:

Excellent verbal and written communication skills
Strong problemsolving abilities with a focus on finding effective solutions for customers
Ability to multitask and prfioritise tasks in a fastpaced environment
Active listening skills to understand customer needs and concerns
Patience and empathy when dealing with difficult or frustrated customers
Proficient in using customer support software, CRM systems, and other relevant tools
Strong attention to detail and accuracy in data entry and record keeping

Job Types:
Full-time, Permanent

Salary:
£25,394.00-£29,869.00 per year

Benefits:

Flexible Language Requirement:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Glasgow, G73 1DF: reliably commute or plan to relocate before starting work (required)

Education:

Experience:

Work authorisation:

Work Location:
In person

Expected start date: 03/08/2023

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