- Interface with company computer systems
- Answer queries from customers within your geographic area of responsibility.
- Provide small value quotations using company computer system.
- Manage the renewal of contracts for your customer base.
- Support Engineer Surveyors with raising jobs on the computer system.
- Review and complete all jobs for your customer base ready for invoicing on the company computer system.
- Email completed reports to customers following inspections.
- Set-up customer access to company portal to allow them to access their reports.
- Raise new client information on company computer system, with support from Accounts and IT.
- Assist engineer surveyors with use of company computer system
- Manage incoming emails and telephones calls for your customer base.
- Support other Customer Account Handlers to cover holiday and absence as necessary.
- Adhere to company policies and procedures.
- GCSE Maths and English (or equivalent)
- Higher level education (e.g. degree) desirable
- Good knowledge of Microsoft Word / Excel.
- Experience of working in a customer service environment.
- Ability to learn how to use the company computer system.
- Professional approach to customer service.
- Good written and verbal communication skills
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Account Handler
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Construction Testing Solutions Tamworth, United KingdomROLEOVERVIEW: · As a Customer AccountHandler you will be responsible for all aspects of customerinterface for a designated geographic area and associated engineersurveyors. You will act as a central point of contact betweencustomers engineer surveyors and our internal computer sy ...
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Found in: Talent UK C2 - 2 days ago
Stride Resource Management Ltd Birmingham, United Kingdom Full timeACCOUNT HANDLER – TRADE CREDIT INSURANCE · BIRMINGHAM · We are working with significant player in the Insurance Market who are looking to bolster their already successful Trade Credit team. You will be based in their central Birmingham office, working alongside some of the best a ...
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Found in: Talent UK C2 - 1 day ago
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Found in: Talent UK C2 - 2 days ago
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Found in: beBee S2 UK - 2 days ago
Idex Birmingham, United KingdomIdex are supporting is a leading insurance consultancy firm specialising in providing tailored solutions for companies in the life sciences industry. · With a commitment to excellence, they pride themselves on understanding the unique risks faced by our clients and delivering inn ...
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NFP, an Aon company (Europe) Birmingham, United KingdomWe are recruiting for a Commercial Account Handler to join our growing team in Birmingham/ Wolverhampton. You will be responsible for delivery of customer satisfaction to agreed service standards and procedures, ensuring full FCA compliance in all aspects of insurance. As well as ...
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NFP Europe Birmingham, United KingdomJob Description · We are recruiting for a Commercial Account Handler to join our growing team in Birmingham/ Wolverhampton. You will be responsible for delivery of customer satisfaction to agreed service standards and procedures, ensuring full FCA compliance in all aspects of ins ...
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IDEX Consulting Birmingham, United KingdomAre you an experienced Commercial Account Handler who is looking for a new role? · You will be working closely with Account Executives & Account Directors with arranging and securing new business and renewals for a mix of Corporate Policies. You will have the ability to spot a cr ...
Account Handler - Tamworth, United Kingdom - Construction Testing Solutions
Description
ROLE OVERVIEW:
As a Customer Account Handler you will be responsible for all aspects of customer interface for a designated geographic area and associated engineer surveyors. You will act as a central point of contact between customers, engineer surveyors and our internal computer system to ensure all aspects of the service provided to our customers is delivered efficiently, accurately and professionally. You will work individually to cover your area and as part of a wider team to support others as necessary.
RESPONSIBILITIES:
EDUCATION & QUALIFICATIONS:
TRAINING, KNOWLEDGE & EXPERIENCE:
Ability to work independently and as part of a team
Full time in person