Customer Service Advisors - Caldecotte, United Kingdom - TSYS Managed Services EMEA

TSYS Managed Services EMEA

Verified Company

Caldecotte, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an amazing opportunity for vibrant, hardworking individuals to join our team in Caldecotte, Milton Keynes, providing excellent customer service to an array of customers of well-known banks and building societies.

We pride ourselves on being an efficient,knowledgeable, and friendly team of individuals from a range of backgrounds with a wealth of experiences.

We have a number of roles starting in the New Year. The role is full-time 37.5 hrs/week by rota, meeting the needs of all kinds of people. Are you ready for a new challenge?

Now offering an unsociable hour's allowance, please see benefits below

A day in this role would see you:

Answering customer queries
Managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations
Providing excellent customer services at all times while building and maintaining a professional relationship with customers
Processing card payments
Investigations into recurring issues
Working with other internal teams to provide a streamlined experience for customers
Customer service experience (face to face or telephone)
An understanding of credit cards
Excellent communication and listening skills
IT skills
Good level of spoken and written English
An ability to work as part of a team
Good telephone manner
An ability to work under pressure and manage stress
Customer focused and resultsorientated

In return for your hard work, our benefits:

Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00
08:00 Mon-Fri / 08:00-20:00 Sat&Sun / 17:00
20:00 Mon-Fri
Life Insurance x1 Salary (Can be increased to x4 at additional cost)
Full Training provided
MediCash Health Care Plan

Pension (Employee 5%

Company 3% contributions)
26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
Option to buy or sell additional leave
Enhanced Sick Pay 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
Cycle to work scheme
Maternity & Adoption Pay (12 Weeks Full Pay after 26 weeks in employment)
Paternity Leave (2 Weeks Full Pay
After 26 weeks in employment)
Shared Parental Leave (12 Weeks Full Pay after 26 weeks in employment)
Bereavement Leave (5 Days Leave at Full Pay)
Dependent Leave (2 Days at Full Pay)
Free onsite parking with 24/7 security
Subsidized Canteen (with great breakfast)

If you feel like you could meet the challenge, where no day is the same, and where optimism and individuality shine through, click APPLY today We'd love to have you on board.

TSYS Managed Services (TMS) offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banking and Building Societies in the UK and Europe such as Nationwide, Virgin Money, Metro Bank and many more.

We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions.

TSYS Managed Services is an equal opportunities employer._