CRM / Billing Subject Matter Expert (I&c) - North West England, United Kingdom - Utility People

Utility People

Verified Company

North West England, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Ref: 14168

Role:
CRM / Billing Subject Matter Expert (I&C)

Location:
Homebased

Salary:
up to £65K

Benefits:
Flex Working + Pension + Training Opportunities (ISTQB)

Summary:

Key responsibilities:

Be a point of contact for provide I&C knowledge and expertise with the team
Provide industry expertise and documentation to the client in their software development
Deliver interpretation of industry compliance requirements
Give expertise and support to both internal teams & external clients using software solutions
Estimate and prioritise requirements against industry, customer and internal expectations
Effectively communicate requirements to the wider business and stakeholders.
Review testing and technical documentation against requirements by deadline
Create and maintain product guides and user documentation.
Provide training to colleagues and clients on CRM/Billing functionality/changes.
Understand, participate and occasionally lead in the internal change control process.
Get involved with presales activity and demonstrations of software
Provide first line interface for colleagues and clients to interpret and translate complex business requirements to simple functional requirements to the CRM/Billing sprint teams.

Skills and experience required:

Passionate about delivering quality and removes blockers on behalf of the customer or team
Hardworking and willing to go above and beyond when required.
Willing to coach and mentor team members and have a continuous improvement mentality.
Ability to identify opportunities for product improvements.
Excellent written and oral communication skills.
Willingness to undergo BS7858 screening.

Desirable:

Any applicable Business Analyst qualifications (BSC Certificate in Business Analyst Practice)
Knowledge of smart, prepayment, export / complex meter operations.
Experience working with 3rd party clients/agents.
Experience working in an agile software development environment.