Office and Helpdesk Manager - Livingston, United Kingdom - Page Personnel Finance

Page Personnel Finance
Page Personnel Finance
Verified Company
Livingston, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Our client is looking for an Office and Helpdesk Manager


Client Details
A leading tech business


Description

Key areas of responsibility and accountability comprise:

  • Maintain strong communication with telecom and print clients.
  • Obtain quotes for equipment parts and connectivity for internet and phone lines then place orders as required.
  • Ensure paperwork, including finance documents and client contracts are filed and maintained.
  • Purchasing of items for both customer and staff needs, including but not limited to IT equipment, severs, phones, general office equipment.
  • Oversee purchase orders purchasing items for customers and staff as required, ensuring clients provide purchase orders, completion of purchase order sheet.
  • Management of invoices, including call and meter invoicing, issue of statements and ensuring timely payment by clients, invoicing relevant internal purchases to clients and answering queries.
  • Maintenance of profit sheets.
  • Full maintenance of remote management tool for printers in the field.
  • Track and maintain renewals of licences for customers.
  • Manage ticketing service, Syncro, to ensure jobs are updated for the Engineers.
  • Ensure timesheets are inputted correctly by staff.
  • Management of company credit cards, call bills, company vehicles and staff IT equipment.
  • General office admin activities as required.

Other duties will include:

  • Organisation of team building events, dinners and organising birthday gifts for staff from the company.
  • Any other activities as may reasonably be required by the line manager from time to time.

Profile

Essential requirements:

  • Previous administrative/office management experience.
  • Experience working in a customer service orientated role.
  • Confident user of Microsoft packages and able to pick up IT systems quickly.
  • Awareness of SAGE for invoicing purposes.

Desirable requirements:

  • Experience managing a busy IT Service Desk.
  • Experience with Gamma Portal or equivalent (telephone provider).
  • Experience with Syncro or equivalent (ticketing service).
  • Knowledge of aBILLity or equivalent (call billing platform).

Job Offer
A competitive salary and nice working environment
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