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Royal Tunbridge Wells

    Customer Assistant - Tunbridge Wells, Kent, United Kingdom - Marks and Spencer

    Marks and Spencer
    Marks and Spencer Tunbridge Wells, Kent, United Kingdom

    2 weeks ago

    Default job background
    Part time
    Description

    Summary

    Cafe Customer Assistant

    Work Pattern

    Thursday 12:00-16:00
    Friday 12:00-16:00
    Saturday 12:00-16:00

    All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store. All new Café employees will be expected to attend a 5-day training program within one of our Regional Bakery Hubs. This may not be your base store, but the closest Hub to you. Age Restriction 18 This job role means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

    All the details

    Purpose

    • To deliver a great shopping experience for their customers, putting customers before task every time
    • Champion new ways of working within stores through an open mindset and positive attitude
    • Complete tasks and processes that deliver best in town standards
    • Serve and sell across all channels brilliantly well
    • Be the voice of our customer to help us continually improve

    Key Accountabilities

    • Serve our customers efficiently and brilliantly well on the shop floor and at service points
    • Deliver best in town standards through presentation standards, availability and keeping the store clean and tidy
    • Skilled to utilise all digital tools and communication channels to do the job
    • Share customer and colleague feedback to help us do things better
    • Share knowledge and experience with colleagues to support others in building skill and confidence
    • Own their own learning & development and proactively access digital learning solutions
    • Know the daily sales targets, priorities, promotions & selling opportunities
    • Have great product knowledge to sell and recommend our products and services
    • Proactively engage with customers to understand their needs and make recommendations
    • Understand the store priorities and their part to play
    • Complete tasks with pace and in line with SOPs
    • Minimise cost and waste through good process practice
    • Follow safe and legal working practices

    Key Capabilities

    • Understands how M&S operates,itsstrategy, future and the role they play
    • Committed to delivering excellent work fast with great attention to detail
    • Open to and acts on feedback, asking for this regularly
    • Sets performance objectives for self in conjunction with line manager and in line with business plans
    • Takes accountability for planning and managing own work efficiently to ensure objectives are met
    • Is curious and asks questions to challenge the status quo ask why the company does things the way it does things
    • Effective at communicating their intentions to others; ensures communication is clear and simple
    • In control of their own reactions and considers how to share their perspective to create better reaction for team
    • Copes well with change and work challenges and recovers quickly from its impact
    • Builds positive relationships by being a good listener and getting to know people by establishing a connection

    Technical Skills/ Experience

    • Contributing to store sales and cost control
    • Work across the store to get things done right first time within timescales
    • Comprehensive knowledge of customer shopping channels
    • Good level of product knowledge and services across the store
    • Up to date knowledge of the commercial operation and brilliant basics
    • Good level of digital capability and use of digital tools and applications
    • Understand customer needs and spot selling opportunities
    • Adapting to change
    • Good Knowledge of VM principles

    Key Relationships and Stakeholders

    • Customers
    • Colleagues
    • Store Leadership
    • BIG
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