Process Development and Support Engineer - United Kingdom - Eyelit Technologies

Description

Software support experience

As a Development Tech Support Engineer you will be supporting our MESTEC division.

You'll be at the forefront of client interaction, enhancing business support by leveraging your expertise to analyze code and identify bugs within the database.

Your role involves delving into intricate software issues, utilizing SQL proficiency to extract and manipulate data, and writing scripts to streamline processes.

With a blend of technical acumen and exceptional communication, you'll elevate client satisfaction by providing comprehensive support tailored to their needs.

Eyelit Technologies is the parent company for Eyelit, MESTEC and Optessa who are leaders in Manufacturing Execution (MES), Advanced Planning and Scheduling (APS), Manufacturing Operations (MOM), Quality Management (QMS) and Factory Automation solutions.

Eyelit Technologies has delivered unmatched results for a global customer base in the manufacturing industry using cutting edge technology and advancements in AI, ML and optimization.

MESTEC provides a suite of manufacturing management tools including Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM).

These tools are delivered as Software-as-a-Service (SaaS) and deliver rapid improvements to manufacturing KPIs such as labor productivity, product quality, production costs and delivery lead-times.

Support and maintain existing software and customer solutions – working to maintain target ticket backlog, issue response and resolution and ultimately customer satisfaction
Specifying, developing, and testing interfaces to third party systems – enabling efficient and effective on boarding of new customers
Providing first and second line support to customers
Write innovative, scalable, robust software solutions for our clients
Work closely with project managers, other implementation consultants, and sales and marketing professionals to seek out and identify opportunities for future expansion
Designing, implementing, and debugging database queries to solve real-world problems
Supporting project implementations from initial customer training through to post implementation support phase
Help drive improvements on the department's Measurable Objectives

Knowledge or relevant experience with an object-oriented programming language such as C# (preferred), Java, Python, etc
Knowledge of SQL or Oracle databases

Competitive compensation
~ Learning and Development opportunities
~ Dynamic company culture
~25 days annual leave
~ Health Insurance for Employee; Salary sacrifice schemes
~5% employer pension contribution

Phone Screen with Ria, our Sr. 1st Interview with Arnav, our Sr Implementation Engineer
~2nd Interview with Kenny, Head of Support
~If you require any accommodation, please email .Eyelit Technologies provides a suite of manufacturing management software products including Manufacturing Execution Systems (MES), Manufacturing Operations Management (MOM) and Advanced Planning and Scheduling (APS) through our Eyelit, MESTEC and Optessa product portfolios. We deliver rapid, tangible improvements to manufacturing KPIs such as asset utilization, production efficiency, labor productivity, product quality, and on-time, in-full delivery.
Founded in 1997, Eyelit delivers our manufacturing management software suite to enable companies to efficiently reach operational excellence.

Our software enables clients to have visibility and control of manufacturing operations from the factory floor through the global supply chain.

A unique blend of innovative technology and unparalleled service makes Eyelit software simpler to implement, integrate, and use.

Join us in our mission - to deliver and support with world-class customer service, easy-to-use, high-quality manufacturing management solutions that increase productivity and worker performance, and the bottom line for our customers.

Eyelit is committed to promoting a culture of diversity, equity, and inclusion.

If you are living with a disability (visible or not visible) and need to request reasonable accommodation for any part of the application or hiring process, please let us know how we can help.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identify or expression, or veteran status.