Customer Service Advisor - Blackburn, United Kingdom - Careium UK

Careium UK

Verified Company

Blackburn, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Careium, we are dedicated to helping seniors live a better life.

We care about the seniors, and they are our heroes We are here to help our users maintain a rich and independent life, even when personal circumstances change.

Our wide portfolio of security and care solutions digitally connect generations and provide solutions for independent living, both inside and outside the home.

We are looking for some more heroes to join our Careium Family

Do you have a genuine interest in helping other people? Would you like a job were every day you knew you made a vital difference to somebody's life.

We have fantastic opportunity for a Customer Service Advisor to work alongside our dedicated Customer Service Team where you will be reporting to the Customer Service Manager.
We have a great culture were we support and celebrate the success of our colleagues.

We value our Careium Family, so whether you're a customer or colleague, you can be assured we are adopting our values into everything that we do_.

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Who we are
We are one of Europe's largest telecare organisations, providing products and services to over 250,000 private and corporate clients. We are here to help our users maintain and enjoy a richer and more independent life.

With a strong presence in the Nordic, Europe & the UK we strive to digitalise the 'tech-assisted' living industry making sure our customers feel safe and secure when wearing our device, or using our service.

Either way we want them to feel confident that they are in safe hands with Careium.

Our mission is simple:
we aim to
Be '
Everyday' Heroes, by using innovative technology we
Act Smart, to provide support to our clients and
Show Care when they need it the most

We offer a completely digital telecom-system, making it possible for all of our vulnerable and elderly clients to feel safe in the comfort of their home, as well as in the outside world.

With our excellent team of in house Emergency Call Handlers we maintain our own 24/7/365 Alarm Receiving Centre, along with our own Mobile Response Team.

What you will be responsible for:

Dealing with enquiries, providing information on the service we deliver
Support our clients with the onboarding process
Technical queries
Taking Payments
Offboarding clients

You will strive to deliver the highest standard of customer service and promote a positive experience for our clients.

What skills and experience are we looking for?

Strive to meet KPIs
Problem solving skills
Show initiative and energy
Provide support to team members
Patience and understanding when dealing with customers
Ability to work under pressure
Good verbal, written, and presentation skills
Excellent interpersonal and communication skills
Proficient IT skills
Accuracy when processing data
Empathy

We Offer
In exchange for the very best Everyday Heroes, we offer the following:

£9.50 per hour increasing to £10 per hour
Annual leave that increases with length of service
Sick pay that increases with length of service
Company Maternity/Paternity Pay
A Cash Health Care plan, offering discounts for Dental and Optical procedures and much more
Life Assurance, worth 3 times the value of your annual salary
Pension contributions of up to 6%
A warm and welcoming, safe environment
Full comprehensive training
Free On-Site Parking
Learning and Development Opportunities
New Office Facilities

We'd love to hear from you if you have what it takes to be an Everyday Hero.

If you would like to work in a business that saves lives and adds value to individual's lives, then get in touch.

Please click '
Apply' today to be considered as a Customer Service Advisor.