Customer Service Advisor - Leicester, United Kingdom - SF Group

SF Group
SF Group
Verified Company
Leicester, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Customer Service Advisor

Leicester City Centre

£21,000 - £22,000


SF Recruitment are working with a brilliant business in Leicester who are looking for an experienced Customer Service Advisor to join their team on a full time & permanent basis.

This is an excellent opportunity for an experienced customer service advisor to grow their skills. Our client is situated in Leicester & easily accessible via public transport.


Duties:


  • Answering calls from clients and contractors in accordance with the agreed procedures on which performance will be measured.
  • Raising maintenance/security/Health & Safety orders
  • Monitoring jobs already logged onto the system to ensure queries are solved within the agreed SLA.
  • Monitoring overdue orders through to completion
  • Ensuring set performance targets and KPI's are met.
  • Managing and resolve customer complaints.
  • To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act
  • Any other reasonable duties which may be requested

Skills and Experience:

  • IT literate
  • Decision making skills.
  • The ability to effectively deal with customers and clients.
More jobs from SF Group
See all jobs of SF Group