Senior Administrator - Isle of Man, United Kingdom - Shearwater Recruitment

Shearwater Recruitment

Verified Company

Isle of Man, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position Overview:

The New Business & Welcome Team Administrator plays a crucial role in supporting the company's growth by efficiently handling new business inquiries and ensuring a warm and welcoming experience for new clients, customers, and employees.

This position requires a detail-oriented, organized, and customer-focused individual who can manage various administrative tasks to facilitate smooth onboarding processes and maintain excellent relationships with clients and team members.

Responsibilities:

New Business Inquiries:

Respond promptly and professionally to incoming inquiries from potential clients or customers.
Gather necessary information about the prospect's needs and direct them to the appropriate department or team member.
Maintain a database of inquiries and track the status of leads.
Follow up on inquiries to ensure prospects receive timely responses and assistance.

Client Onboarding:

Collaborate with sales and account management teams to facilitate the onboarding process for new clients.
Prepare and send out welcome packages or materials to new clients, ensuring they have all the necessary information about the company, products, or services.
Assist with the creation and execution of client onboarding plans to ensure a seamless experience for new clients.

Employee Onboarding:

Coordinate new employee onboarding activities, including preparing necessary paperwork, scheduling orientations, and setting up training sessions.
Create and maintain employee records, ensuring that all required documentation is completed accurately and in a timely manner.

Welcoming Environment:

Act as a primary point of contact for visitors and new employees, offering a warm and professional greeting.
Provide tours of the office or facility and assist with any initial questions or concerns.
Ensure the reception area and common spaces are tidy and wellmaintained.

Administrative Support:

Prepare and maintain reports, spreadsheets, and documents related to the team's activities.
Support other departments or team members with administrative needs as required.

Client Relationship Management:

Maintain positive and ongoing relationships with clients, addressing their needs, concerns, and inquiries promptly and professionally.
Follow up with clients to gather feedback and ensure satisfaction with services or products.

Requirements:

High school diploma or equivalent; additional education or certifications in business administration or a related field are advantageous.
Proven experience in an administrative role, preferably with exposure to customer service or client support.
Excellent organizational and timemanagement skills, with the ability to multitask and prioritize effectively.
Strong interpersonal and communication skills, both written and verbal.
Customerfocused mindset with a commitment to providing exceptional service.
Proficiency in using office software such as Microsoft Office Suite or Google Workspace.
Familiarity with CRM systems or database management is a plus.
Professional demeanor, friendly attitude, and welcoming personality.

Salary:
£26,000.00-£30,000.00 per year

Benefits: