IT Support Analyst - Guildford, United Kingdom - Sandiford Green Limited

Sandiford Green Limited

Verified Company

Guildford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Our client a successful law firm are looking for an IT Support Analyst.

Working as part of a team of four to provide high quality support and assistance on all aspects of IT.

While predominantly based in the Guildford office, this role will include traveland support to other UK offices and support and cover for the IT Service Desk.

You will be required to work 35 hours per week with a various shift pattern covering 08:00 - 17:30

Key Tasks

Providing a professional and consistent level of telephone and deskside support
Assisting with providing support to the firm by telephone and remote control as required
Assist in the setup of any internal or external virtual meetings
Configuration, maintenance and troubleshooting of multifunctional devices, printers and secure print/cost recovery
Promoting the use of IT to staff
Liaising with Technical Support team and thirdparty maintenance suppliers
Imaging and maintaining laptops
Deployment and maintenance of mobile devices
Administration of the telecoms systems
Utilising and providing updates for the IT knowledge base

Personal Skills:

Ability to work independently and as part of a team
Excellent customer service and communication skills
Highly motivated and methodical with good problemsolving skills
Able to work under pressure, prioritise workloads, identify businesscritical issues and act upon them.
Experience of working in a professional services organisation, Law Firm is desirable
Flexible approach to working, including a willingness to work out of hours.
Providing a professional and consistent level of technology support to all staff
Responding to incoming incidents and requests as first point of contact reported via all mediums
Provide facetoface desk side support and be visible to the business

Technical Skills: