Jobs
>
Edinburgh

    Principal Technical Support Engineer Enterprise - Edinburgh, United Kingdom - Adobe

    Adobe
    Adobe Edinburgh, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    Our Company

    Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

    We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

    GenAI/AI/Creative Cloud Technical Subject Matter Expert

    ROLE:

    Providing high-level technical support to industry-leading enterprise accounts, in relation to Creative Cloud, Document Cloud and pdf-technologies

    RESPONSIBILITIES:

    Collaborating closely with the system admins of enterprise customers to support them in the areas of GenAI, Firefly, APIs, deployment, SSO, licensing, networking and product related issues (video, web, print publishing, pdf technologies, imaging, illustration).

    Troubleshoot in-depth customer issues around a wide range of technologies and collaborate closely with engineering to work towards resolution.

    Assisting Adobe enterprise customers in configuring and deploying enterprise software packages

    You work both independently and as part of a team, in a fast-paced environment.

    Occasional travel to customer sites or to technical conferences.

    You enjoy handling diverse challenges and look forward to learning new technologies.

    Authoring and reviewing knowledgebase articles and training materials for both customers and internal reference.

    Providing expert services assistance on topics around all the above technical areas for enterprise customers via phone and web conference on a one-to-one as well as a one-to-many basis.

    Researching and logging bugs in the bug database and works with QE, Engineering and Product Management to prioritize urgent and top issues for resolution.

    Hours of work are mainly 8am – 4pm, and additional on-call availability for weekends on a rotating schedule might be required

    Working closely with other Adobe groups, QE, engineering, product management and marketing to understand new or extended product lines or services, technical foundations, and adaptability to customer requirements

    REQUIREMENTS

    GERMAN or FRENCH as well as English language skills essential

    Bachelors degree or equivalent

    Solid understanding of Mac and Windows operating systems

    Knowledge of SSO, Adobe Creative Cloud and Adobe Document Cloud

    Knowledge of installer/deployment technologies

    Strong time management / organizational skills

    Excellent communication skills. Proven ability to optimally, concisely and clearly communicate his/her viewpoint on complex or larger-scale business or operational considerations, and key decision points

    Strong interpersonal skills. Track record of building strong, lasting relationships with multiple stakeholders, partners and customers

    Knowledge of Terminal Server technologies and JavaScript a bonus

  • Adobe

    Principal Technical Support Engineer Enterprise

    3 weeks ago

    Adobe Edinburgh, United Kingdom

    Our Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...

  • Adobe

    Principal Technical Support Engineer Enterprise

    3 weeks ago

    Adobe Edinburgh, United Kingdom

    Principal Technical Support Engineer Enterprise page is loaded · Principal Technical Support Engineer Enterprise · Apply locations Edinburgh Dublin time type Full time posted on Posted 7 Days Ago job requisition id R145696 Our Company · Changing the world through digital expe ...

  • Adobe

    Principal Technical Support Engineer Enterprise

    3 weeks ago

    Adobe Edinburgh, United Kingdom Full time

    JOB LEVEL · P40EMPLOYEE ROLE · Individual ContributorGenAI/AI/Creative Cloud Technical Subject Matter Expert · ROLE: · Providing high-level technical support to industry-leading enterprise accounts, in relation to Creative Cloud, Document Cloud and pdf-technologies · RESPONSIBILI ...

  • Raytheon

    Network Engineer

    3 weeks ago

    Raytheon Edinburgh, United Kingdom Full time

    Location: Livingston, Glenrothes or Harlow (Hybrid working with up to 2 days a week on site) · Summary of Role · Raytheon UK has an opportunity for an experienced Network Engineer within the UK Information Technology function. The function is responsible for the delivery of IT s ...

  • eFinancialCareers

    Principle Engineer

    3 weeks ago

    eFinancialCareers Edinburgh, United Kingdom

    OUTSIDE CONTRACT · DURATION: Initial 3 months (probable extension) · FULLY REMOTE · UK WIDE · Top Skills · - AWS · - python · - Desirable - Athena / airflow / Databricks would be beneficial but not essential · Have engineering manager so don't need to be line managers · But expec ...

  • Lloyds Banking Group

    Lead Software Engineer

    3 weeks ago

    Lloyds Banking Group Edinburgh, United Kingdom

    **End Date** · Wednesday 30 August 2023 · **Salary Range** · £85,255 - £155,465 · **Agile Working Options** · Hybrid Working · **Job Description Summary** · **Engineering Lead** · **Climate Risk Lab (Enterprise Risk Platform)** · **Salary: £85,255 - £100,300 + exceptional benefit ...

  • NatWest Group

    Angular Technical Lead

    3 weeks ago

    NatWest Group Edinburgh, United Kingdom

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. · This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom ...

  • Lloyds Banking Group

    Cloud Lead Security Engineer

    3 weeks ago

    Lloyds Banking Group Edinburgh, United Kingdom

    **End Date** · Monday 28 August 2023 · **Salary Range** · £85,255 - £100,300 · **Agile Working Options** · Hybrid Working · **Job Description Summary** · **JOB TITLE**: Cloud Lead Security Engineer · **SALARY**: The salary banding for this role is £85,255 - £100,300 · **LOCATION* ...

  • Nigel Frank International

    Azure Data Architect

    4 weeks ago

    Nigel Frank International Edinburgh, United Kingdom

    **Job Description - Azure Data Architect** · **Role & Responsibilities** · - Turn architectural vision into solutions using the Azure Data Platform. · - Build new and maintain/develop existing relationships with key stakeholders. · - Collaborate with Azure Architects and Azure En ...

  • IONRECRUITMENT

    Automated Software Tester

    3 weeks ago

    IONRECRUITMENT Edinburgh, United Kingdom

    We are looking for a skilled · **Automated Software Test Engineer** for an established, world-leading client based in Edinburgh. · The successful applicant will join as an important member of our clients established software product team, testing cutting edge software used to sol ...

  • NatWest

    Risk & Controls Lead

    2 weeks ago

    NatWest Edinburgh, United Kingdom

    Join us as a Risk & Controls Lead · - We're looking for an experienced Risk and Controls Lead to manage a team of risk specialists responsible for first-line technology, conduct, payments, financial crime, records and model risk areas. · - As a member of the Risk 'management team ...

  • ICAS

    Data Egineer

    2 weeks ago

    ICAS Edinburgh, United Kingdom

    **Salary: c. £33, ,250 dep. on exp.** · **Data Engineer** · **Permanent, Full Time** · **Location: Edinburgh (hybrid working)** · A close team with bug influence · **Who we are**: · We're ICAS - a global professional membership organisation and business network for Chartered Acco ...

  • Synopsys

    Software Engineering Intern

    3 weeks ago

    Synopsys Edinburgh, United Kingdom

    45164BR · - Great Britain-Edinburgh · **Job Description and Requirements** · - At Synopsys, we're at the heart of the innovations that change the way we work and play. Self-driving cars. Artificial Intelligence. The cloud. 5G. The Internet of Things. These breakthroughs are usher ...

  • Lloyds Banking Group

    Lead Data Solutions Architect

    3 weeks ago

    Lloyds Banking Group Edinburgh, United Kingdom

    **End Date** · Tuesday 22 August 2023 · **Salary Range** · £85,255 - £100,300 · **Agile Working Options** · Flexibility in when hours are worked · **Job Description Summary** · - Collaborating with Product Owners, Platform Leads, Enterprise Architects & Engineers to create the Ar ...

  • Continuum Industries

    Product/ux Designer

    4 weeks ago

    Continuum Industries Edinburgh, United Kingdom

    Continuum Industries is on a mission to help the world accelerate the transition to a more sustainable future using Artificial Intelligence. We have developed Optioneer, an AI-powered tool that helps plan new infrastructure projects much faster, more sustainably and with lower ri ...

  • NatWest Group

    Public Cloud Gcp Sre Lead

    3 weeks ago

    NatWest Group Edinburgh, United Kingdom

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. · This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom ...

  • Denholm Associates

    Senior Security Operations Analyst

    3 weeks ago

    Denholm Associates Edinburgh, United Kingdom

    Denholm are delighted to be working with our financial services client on a great opportunity for a Senior Cyber Security Operations Analyst to join their team on a permanent basis. This is a UK based remote working role, there will be a requirement to visitmy client's office in ...

  • CALERO

    Senior Ui/ux Product Designer

    3 weeks ago

    CALERO Edinburgh, United Kingdom

    **Calero is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.** · Calero is at the forefront of transforming how bus ...

  • Viavi Solutions

    Graduate Account Executive

    3 weeks ago

    Viavi Solutions Edinburgh, United Kingdom

    Summary: · Duties & Responsibilities: · VIAVI (NASDAQ: VIAV) has a 100-year history of technical innovations that have evolved to keep pace and address our customers' most pressing business issues. We make equipment, software, and systems that help our customers plan, deploy, cer ...

  • Anuview

    Graduate Account Executive

    3 weeks ago

    Anuview Edinburgh, United Kingdom

    Summary: · Duties & Responsibilities: · VIAVI (NASDAQ: VIAV) has a 100-year history of technical innovations that have evolved to keep pace and address our customers' most pressing business issues. We make equipment, software, and systems that help our customers plan, deploy, cer ...