IT Support Engineer - Sheffield, United Kingdom - Brewster Partners Recruitment Group

Brewster Partners Recruitment Group

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

THE COMPANY:

Brewster Partners are proud to be partnering with a leading manufacturing and design business, supplying end to end technologies across the UK and internationally.

Well established UK business with over 25 years industry experience with a strong emphasis on customers quality and timely solutions with a vision on digital and technical transformation.

THE ROLE:

This is a 'hands-on' technical IT support role, in which you will provide advice and troubleshooting knowledge to customers to ensure their needs are met including software and network security.

You will be working as part of a Service Desk team delivering high quality 1st line support with a key focus on delivering quality customer service within agreed service level agreements (SLAs).

This is an office-based role (Monday - Friday) located at my clients Head Office in Sheffield, dealing with troubleshooting customer enquiries within a fast-paced IT support environment.

As part of my client ongoing L&D, my client provides in-house training and growth opportunity to work towards 2nd line technical engineer.

THE PERSON:

At least 12 months commercial experience in a 1st line support / SDA capacity, ideally with ICT or ITIL certification
You will be working predominantly from the Sheffield office with some occasional travel to other UK locations, therefore a full, clean driving license is a must for this role
Ability to resolve support tickets facetoface and remotely via telephone and remote access
Ensure all customers receive feedback and updates on technical issues and requests
Knowledge of Windows 10 operating systems, including network infrastructures such as TCP / IP, DNS, DHCP (desirable)
Experience working with, supporting, and maintaining IT Hardware including Laptops and Printers
Flexible approach to work adopting a 'can do' attitude and willingness to learn new technology
Ability to work with customers and colleagues at all levels and build strong working relationships

THE BENEFITS:

25 days holiday

Competitive co. pension

L & D budget

Training & certification

Healthcare

Brewster Partners Office Support & Technical Recruitment is a division of the Brewster Partners Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing in South Yorkshire, West Yorkshire,East Yorkshire, North Yorkshire, North West, Lincolnshire, Nottinghamshire and the Midlands.

If you are interested in discussing this job in more detail or any other aspect of office support and technical recruitment we would really like to hear from you.

Please visit our website at Brewster Partners for more information.