Customer Engagement Officer - London, United Kingdom - Local Space

Local Space

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are Local Space, a 2,800-home registered provider of social housing operating in East London & Essex. We are a G1 V2 rated RP (Registered Provider).

We are Investors in People accredited and are the only housing association to hold the sector's highest credit rating, AA-.

Originally formed by the London Borough of Newham as an innovative and independent vehicle for the acquisition and refurbishment of temporary accommodation.

We work in 8 London boroughs and across a variety of districts in Essex. We continue to buy and refurbish properties and added 300 homes to our stock last year. We also offer intermediate rented homes for local key workers.

We know that one of the best ways we can achieve greater quality of life for customers is to provide them with a home they can be proud of and deliver cutting-edge services that are a pleasure to use.

That's why we've tripled the size of our component replacement and planned works programmes and are making a major investment in the development of our repairs and online services over the next 4 years.

Position:

Customer Engagement Officer

Salary:38,745

Requirements:

The delivery of our Customer Engagement Strategy including establishing & delivering modern and inclusive approaches to customer involvement. Growing the number of customers who are actively involved in shaping customer facing services.

Championing customer involvement in service improvement and co-design. Work alongside colleagues within Performance & Service Improvement team to co-deliver programmes and opportunities for customer influence.

To have a clear pathway to scrutiny with personal development plans in place. Ensuring we have a diverse and inclusive group of customers who commission scrutiny through the menu of engagement.

Develop networks of customers clustered by their protected characteristics for an inclusive approach, understanding gaps in our conversations and creating engagement methodology which is accessible to everyone.

Other information:

We operate hybrid working - our staff work both remotely and from our office in the heart of east London, a short walk from Stratford station, Westfield Shopping Centre and the Olympic Park.

Our benefits include a generous annual leave allowance, healthcare cashback plan, life assurance, support for professional qualifications, and much more.

We are committed to developing a culture of healthy work/life balance, job satisfaction and high performance where staff are motivated to deliver excellent services to our customers.

**Closing date: 5th September at 23:59 p.m., However, we may close the advert earlier if we have an overwhelming response.