Event Co-ordinator, Events - London, United Kingdom - Reed & Mackay

Reed & Mackay

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

REPORTING TO:
TEAM LEADER, EVENTS
UK

OFFICE LOCATION:
LONDON

As an international team of award-winning event management experts, we combine creative flare with logístical expertise and deliver client-led technology, all of which produces outstanding and all-encompassing event management solutions.

Reed & Mackay leads the global travel and event management arena with extraordinary service and proprietary, client-led technology.

Ranked first in the Sunday Times International Fast Track 2020, we are a business that is always looking forward, while ensuring we're everything our clients need today.

In May 2021, Reed & Mackay became part of the Navan Group and, together, we are setting the agenda for the future of business travel.

As a result of continued growth, we are expanding our events team.

In return for your energy, enthusiasm and hard work, Reed & Mackay offers a rewarding career, a friendly working culture, with excellent development opportunities and a strong benefits package.

We have ambitious growth plans and you will be an integral part of those plans, supporting clients to create the best events possible.

JOB PURPOSE:

To manage small meetings and events projects guests) with one or two elements
To provide the highest possible level of service to key clients
To forge and develop relationships across all areas of Reed & Mackay sharing best in class market knowledge of meeting facilities and providers and thus supporting clients key objectives in meeting arranging
To ensure maximum revenue generation in all areas of Reed & Mackay Events whilst always ensuring significant return on investment to the client
To provide support to the Event Managers with general day to day management of larger events
To provide general admin support as requested by Team Leaders, Head of Events and Global Director of Events

PRINCIPLE RESPONSIBILITIES:

Revenue

To maximise client revenue through up selling and promotion of Reed & Mackay Event services.
To be continually aware of the departmental targets and client income
To ensure cancellations are managed in line with the company's standards and procedures
To maximise all income opportunities and to be actively aware of commission rates, preferred partners securing and negotiating enhanced levels wherever possible.

Client Liaison

To join client meetings alongside an Event Manager as and when required to do so
To ensure your clients are kept continually up to date with progress on their events within agreed SLAs
Support with Delegate Management for larger projects using Cvent Technology

Operational Expectation

Understand and keep up to date with individual client processes and procedures
To understand, qualify and accurately detail the clients brief and contact the client directly to obtain any missing information before sourcing can begin
Negotiate rates, terms and conditions with the venue on the client's behalf utilising Reed & Mackay Events or the client's preferred venues to achieve the best rates and commission where applicable.
To ensure all incoming calls and written communication are actioned promptly, efficiently and dealt with in an appropriate manner responding to the business and client needs
To adhere to the Reed & Mackay or Client Specific Service Level agreements (where required).
Identify upselling opportunities and action accordingly
Update any inhouse management systems with required information during the life an event to meet company compliance & client reporting purposes.
To undertake any other duties or responsibilities that may reasonably be expected within the terms of the role as assigned by your Team Leader or Head of Meetings & Events
To attend all meetings both internal and external that are deemed relevant, participating and contributing as necessary

General

To continually build relationships with suppliers
To build effective working relationships and maintain regular communication with key individuals from all areas of the business
To continually improve and update own product knowledge through targeted activities and attendance of familiarisation trips, office presentations and site visits
To promote a professional image of Reed & Mackay Events to all clients and suppliers
To be competent in computer skills, to include Word, Excel, PowerPoint and all relevant internal systems
To participate in training and educational sessions and attendance of industry related courses
To comply with Statutory and legal requirements for Fire, Health, Safety and Hygiene, and to ensure that you are working in accordance with these requirements

WHAT WE'RE LOOKING FOR:

Word/Excel/PowerPoint and general IT skills essential
Strong multitasker
Team Player who is willing to learn and develop skills with direction from colleagues
Self Motivated and able to volunteer for additional responsibilities when workload is quiet
Creative,