Jobs
>
Southampton

    Customer Experience Manager - southampton, United Kingdom - Zappie Communications Ltd

    Zappie Communications Ltd
    Zappie Communications Ltd southampton, United Kingdom

    3 weeks ago

    Default job background
    Telecommunications
    Description

    At Zappie, we're not just a telecoms company; we're a rapidly growing startup revolutionising the communication landscape in the UK. Join us on this exciting journey where innovation, growth, and a vibrant work culture are at the heart of what we do. We are looking for motivated, like-minded people who excel in a target driven environment to join our team as a Customer Experience Manager. The Customer Experience Manager is responsible for overseeing all aspects of customer interactions and ensuring a positive experience throughout the customer journey. This role involves developing and implementing strategies to improve customer satisfaction, managing customer feedback systems, and leading initiatives to enhance overall customer experience. The Customer Experience Manager works collaboratively with cross-functional teams to align customer-centric objectives and drive continuous improvement in service delivery.

    Perks at Zappie:

    • Performance bonuses and Profit Sharing scheme.
    • Corporate Social Responsibility programs.
    • Company incentives and events including trips abroad (Marbella, Vegas, Ibiza).
    • Excellent career progression opportunities.
    • Starbucks card & Love2Shop vouchers.
    • Refer-a-friend scheme.
    • Discounted broadband and mobile SIM plans.
    • Generous annual leave package, plus your birthday off each year.

    Responsibilities:

    • Develop and implement customer service strategies to enhance overall satisfaction (NPS).
    • Maintain customer feedback to gather insights and identify areas for improvement.
    • Establish and monitor KPIs to measure and track customer satisfaction and service levels.
    • Develop and deliver training programs to equip staff with the necessary skills and knowledge to deliver excellent customer service.
    • Serve as a champion for the customer within the business, advocating for their needs and preferences.
    • Emphasise the importance of delivering excellent customer service at every point.
    • Manage incoming calls in liaison with our account management team.
    • Handle customer complaints, provide appropriate solutions and alternatives.
    • Build relationships with customers through open and interactive communication.
    • Develop service procedures, policies and standards.
    • Adhere to and manage the approved budget.
    • Maintain an orderly workflow according to priorities.

    Requirements:

    • 3 years proven experience in customer experience management or related roles.
    • Strong analytical skills with the ability to interpret customer data and insights.
    • Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
    • Demonstrated leadership abilities with a track record of driving change and continuous improvement.
    • Knowledge of customer experience best practices and methodologies.
    • Proficiency in customer feedback and survey tools.
    • Experience in project management and cross-functional collaboration.
    • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
    • Customer-focused mindset with a passion for delivering exceptional service.
  • Zappie Communications Ltd

    Customer Experience Manager

    6 days ago

    Zappie Communications Ltd Southampton, United Kingdom

    Job Description At Zappie, we're not just a telecoms company; we're a rapidly growing startup revolutionising the communication landscape in the UK. Join us on this exciting journey where innovation, growth, and a vibrant work culture are at the heart of what we do. We are looki ...

  • Zappie Communications Ltd

    Customer Experience Manager

    4 weeks ago

    Zappie Communications Ltd Southampton, United Kingdom

    At Zappie, we're not just a telecoms company; we're a rapidly growing startup revolutionising the communication landscape in the UK. Join us on this exciting journey where innovation, growth, and a vibrant work culture are at the heart of what we do. We are looking for motivated, ...

  • Zappie Communications Ltd

    Customer Experience Manager- Customer Care

    2 days ago

    Zappie Communications Ltd Southampton, United Kingdom

    At Zappie, we're not just a telecoms company; we're a rapidly growing startup revolutionising the communication landscape in the UK. Join us on this exciting journey where innovation, growth, and a vibrant work culture are at the heart of what we do. We are looking for motivated, ...

  • Red King Resourcing

    Customer Experience Account Manager

    2 weeks ago

    Red King Resourcing Basingstoke, United Kingdom

    The Customer Experience Account Manager will be a diverse and challenging role where attention to detail, coupled with an overriding passion for providing an inspiring customer experience is needed. You will need a positive mindset and a can-do attitudeto always deliver for your ...

  • Carnival UK

    Senior Guest and Service Experience Manager

    1 week ago

    Carnival UK Southampton, United Kingdom

    We recognise the value in having people with a variety of backgrounds, experience, and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less, or different experiences, but relevantskills, we'd love to hear ...

  • Carnival UK

    Shore Experience Commercial Marketing Manager

    1 week ago

    Carnival UK Southampton, United Kingdom

    We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevantskills, we'd love to ...

  • Away Resorts

    Guest Experience Manager

    1 week ago

    Away Resorts Fordingbridge, United Kingdom

    Who are we? · Away Resorts are shaking up the industry and setting the new standards for what to expect from a UK Holiday Park. With 27 parks and resorts around the UK, our Parks are jaw dropping not only in views, but also what we offer our guests. · So, whether you are looking ...

  • RNLI

    Supporter Experience Manager

    4 days ago

    RNLI Poole, United Kingdom Fixed Term Contract or Secondment

    Supporter Experience Manager - Temporary (up to 12 months) Internal only · Salary Grade F Contract type Temporary: Fixed Term Contract or Secondment Hours Full Time Location Poole, Dorset, England Interview date 25 June, 2 July or 3 July Closing Date Reference 17585 Documents (p ...

  • Global Technology Solutions Ltd

    Professional Services Resource Manager

    3 weeks ago

    Global Technology Solutions Ltd Southampton, United Kingdom Full time

    Professional Services Resource Manager · Southampton – Hybrid. 2-3 day per week onsite · Permanent salary £45,000 - £50,000 · Role Purpose: · Your role as a Professional Services Resource Manager is to work in partnership with our customers and project management office to manage ...

  • Corecruitment International

    EPOS Manager Wanted

    3 weeks ago

    Corecruitment International Southampton, United Kingdom Full time

    EPOS Manager · Commutable to Hampshire · £48,000pa · We are working with a fantastic hospitality/leisure/retail business based in Hampshire. You will be an integral part of the commercial team making sure that can get the best out of their EPOS systems, analyse data and deal with ...

  • Evri

    Night Shift Manager

    2 weeks ago

    Evri Southampton, United Kingdom Full time

    We have an exciting opportunity for a Night Shift Manager to join us at our Southampton Depot. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. ...

  • GK Search Limited

    Project Engineer x2

    3 weeks ago

    GK Search Limited Southampton, United Kingdom Full time

    Are you looking to progress your career in a Project Engineering / Management Department? Are you looking for a challenging, stimulating and varied role taking entire responsibility for all projects within the business? Do you want to work for a true of a kind design and manufact ...

  • In Technology Group Limited

    Infrastructure Manager

    3 weeks ago

    In Technology Group Limited Southampton, United Kingdom Full time

    Role: Infrastructure Manager · Locations: Southampton · Salary: £50,000 - £60,000 · I am currently working with a large FinTech company based in Southampton looking for an Infrastructure Manager to join their rapidly expanding Team. · This company has gone from strength to streng ...

  • Moove Lubricants

    People & Culture Advisor

    4 weeks ago

    Moove Lubricants Southampton, United Kingdom Full time

    P&C Advisor – Southampton · This position reports to the P&C Manager, and while direct supervision of staff is not required, this position may be required to lead or facilitate project teams or working groups from time to time. · The role regularly interacts with other staff in t ...

  • Aldi Stores

    Deputy Manager

    3 weeks ago

    Aldi Stores Southampton, United Kingdom Full time

    In this incredibly varied role, you'll help manage a store that's better and more successful than ever before. · You'll take real pride in maximising sales, ensuring great customer service, minimising costs and optimising operational efficiency. There's real responsibility too. I ...

  • Ernest Gordon Recruitment

    Regional Sales Manager Building Supplies

    3 weeks ago

    Ernest Gordon Recruitment Southampton, United Kingdom

    Regional Sales Manager null · South of England · £35,000 to £45,000 (Up to £70,000 OTE) + Car + Fuel + Benefits · Are you an experienced Sales Manager looking to join a really well respected independent supplier building supplies? Do you want to work for a company who value it's ...

  • CMR & Life Sciences

    Contracts Administrator

    3 weeks ago

    CMR & Life Sciences Southampton, United Kingdom Full time

    Contracts Administrator · Contract Type: Inside IR35 · Work Arrangement: 100% site-based (no hybrid option) · Contract Duration: 8 months+ · Hours Per Week: 37.5 · Role Summary: · We are seeking a proactive and experienced Contracts Administrator to join our clients maintenance ...

  • Future Engineering

    Contracts Manager

    3 weeks ago

    Future Engineering Southampton, United Kingdom Full time

    Contracts Manager · Southam · £45,000 - £50,000 Basic + Bonus + Company car + Hands on Training + Growing Company + Net zero focused + 25 days annual leave + Pension + training courses + social events + long term career · Work for an established specialist as a contracts manag ...

  • Sales Recruit UK

    Strategic Account Manager Electricity DNOs

    4 weeks ago

    Sales Recruit UK Southampton, United Kingdom Full time

    Strategic Account Manager – Electricity DNOs · The Client: · A global engineering brand that provides products, systems and solutions for residential, commercial and industrial applications.The UK is an extremely successful territory for them, where their Energy sector achieves £ ...

  • Frontier Agriculture Limited

    Harvest Temp

    2 weeks ago

    Frontier Agriculture Limited Southampton, United Kingdom

    An exciting opportunity has arisen to work for one of the UK's best workplaces as measured by the Great Place to Work Institute. Based at our Southampton site we are currently looking to recruit harvest workers to join our business on a full time temporary basis through the harv ...