Customer Services and Commercial Manager - Manchester, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Customer Service Manager will play a key role in leading and developing the team, building strong relationships with all stakeholders to develop opportunities.

Client Details

Based in Manchester, this client is a leading manufacturing and production business looking for a Customer Services and Commercial Manager to lead and develop the team.

Description

The responsibilities of the Customer Services and Commercial Manager will include:

Understand key customer requirements and culture so as to develop opportunities for improved service and/or reduced cost to serve.
Scheduling to expected completion dates for repair items, finalising costings into SAP and managing any credit notes raised within the global accounting governance structure.
Resolve any escalated operational issues internally and with the Customer; anticipate and prevent future problems.
Work closely with external customer contacts to ensure that a solid relationship is achieved and maintained through both periods of good and poor customer service.
Seek to proactively improve service delivery and make both parties supply chains more efficient
Internal Projects
At times of poor service take the lead to ensure issues are proactively and well explained to the customer with a clear communication of resolution timings and next steps

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