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St Albans

    Customer Service - St Albans, United Kingdom - Page Personnel Secretarial & Business Support

    Page Personnel Secretarial & Business Support
    Page Personnel Secretarial & Business Support St Albans, United Kingdom

    3 weeks ago

    Page Personnel background
    Full time
    Description

    We are seeking a dedicated and passionate Customer Service Team Member to provide exceptional service and support in our retail sector. This exciting opportunity involves handling customer queries, resolving issues, and ensuring a smooth customer journey in our St. Albans location.

    Client Details

    Our client is a major player in the retail industry, boasting hundreds of stores across the globe. They pride themselves on offering high-quality products and are committed to delivering excellent customer service at their St. Albans location.

    Description

    • Providing high-quality customer service in a retail environment
    • Handling and resolving customer queries and complaints
    • Processing customer returns and exchanges
    • Processing orders via a system
    • Ensuring orders are delivered on time and in full, liaising with logistics suppliers where necessary
    • Managing customer accounts and personal details
    • Keeping up-to-date with product knowledge and industry trends

    Profile

    A successful Customer Service Assistant should have:

    • A passion for customer service
    • Excellent communication and interpersonal skills
    • The ability to handle customer complaints and queries
    • Knowledge of sales processes and retail operations
    • Strong problem-solving skills
    • A team-oriented mindset
    • Good organisation and multitasking abilities
    • Live locally to St. Albans

    Job Offer

    • A competitive salary negotiable depending on experience
    • Excellent benefits and career progression opportunities
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