Customer Care Advisor - Southampton, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Southampton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Experience Advisor - Southampton

An ever-growing and established Fuel Distribution Company based in Southampton central, with a culture of 'in this together', 'open minded', 'discussing new ideas', 'real talk' and 'workplace inclusion' are looking to expand their team of Customer ExperienceAdvisors.

Offering opportunities to progress within different areas of the business, training development and a highly supportive and understanding management team, this company prides themselves on their commitment to their employees' scope to grow and progress.

Supplying a huge range of industries from agriculture, transport, fleet, marines, construction and domestic heating, customer service is at the forefront of this company's success so a background in a customer service would be essential to succeed within thisrole.

Paid parking is just a short walk from the impressive modern offices and Southampton Central Train Station is just a 10-minute walk from the office.

Training

Being responsible for the customer experience, you will need to maintain relationships with customers by understanding how the business operates and offering excellent product knowledge to answer all queries confidently and upsell products/services. Youwill take part in an exciting 23week training programme where you will gain a strong understanding of all operations within the business, including a day out with a Driver

Key Responsibilities

Answering incoming calls to customers, always ensuring a professional and friendly manner.
Making sure all enquiries are responded to correctly and followed up within timescales agreed.
Collaborating with other departments to manage customer's orders.
Identifying new opportunities to offer customers a range of products and services using up skilling and product knowledge.
Effectively managing your workload using the CRM system to plan your daily activities including reengaging with nontrading customers.

Requirements

Strong communication both written and verbal.
Ability to work well within a team environment.
Efficient in using Microsoft Offices.
Positive work ethic.
Achievement orientated.

Benefits

Salary £24,000 £29,000 DOE + an Uncapped Commission Structure
22 days holiday per annum increasing after 12 months to 25 days
Life Assurance 4x basic salary
Contributory Pension (4.5% Employee and 4.5% Employer contribution)
Employee Perks portal, GP helpline and assistance programmes
Social Events

Additional Information
SOUTHAMPTON, HAMPSHIRE, SALES, CUSTOMER SERVICE, CUSTOMER EXPERIENCE, CUSTOMER CARE, PRODUCT SERVICE, CLIENT SERVICE, CUSTOMER SERVICE SPECIALIST, CUSTOMER SUPPORT, CUSTOMER ASSISTANCE, CUSTOMER RELATIONS ADVISOR, CUSTOMER RELATIONSHIP SUPPORT