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Uttoxeter

    Staff Experience Manager - Uttoxeter, Staffordshire, United Kingdom - Uttoxeter Racecourse

    Uttoxeter Racecourse
    Uttoxeter Racecourse Uttoxeter, Staffordshire, United Kingdom

    3 weeks ago

    Default job background
    Description
    We embrace diversity
    We are proud of our sport
    Discounted food & ARC days out
    Cycle to work scheme
    Holiday allowance increasing with length of service up to 28 days
    Company life assurance scheme
    Discretionary group annual bonus schemes to reward your hard work
    Assist in the development and implementation of a coherent strategy for all areas of the catering & event business.

    This is to include the maximisation of the revenue and profitability through growth potential of all the commercial operations consistent with the broader objectives of the Group.

    Minimise staff turnover through positive and inclusive management of the team, encouraging input, managing fairly, celebrating success and encouraging development.

    Match services to customer needs through the development of analysis of customer feedback.
    Ensure that management and audit reports are analysed and that appropriate action is taken to improve performance.
    To constantly seek new opportunities for profitable use of facilities towards increased customer satisfaction and growth.

    To meet and greet clients in a professional manner as and when required during events and race days acting as an ambassador.

    Liaise with outside contractors and clients to ensure that they adhere to racecourse policies.
    Ensure that you, other staff and clients work in accordance with the companys health and safety policy.
    Adhere to Company policies and procedures.
    Attend careers fairs and continually seeks new recruitment opportunities.

    The main focus of this role is to plan the casual staff journey from the recruitment process to successful preparation of race days alongside EVH event days and the operational running of the staffing element on an event day.

    The role will be responsible for the full planning and will oversee all labour costings whilst maintaining tight budget restrictions at all times.

    Work alongside the Head of Catering and Events to work within agreed commercial parameters with primary responsibility for the improvement of labour efficiency through training and team development.

    The role will be responsible for a significant level of recruitment to enable us to have, and maintain a large pool of casual workforce who may move across the region.

    GCSE Grade C (equivalent) or above in Maths and English.
    Computer literate

    We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

    If you have a disability that requires reasonable adjustments, please let us know; We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions.

    We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.



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