Administrator - St. Albans, United Kingdom - Reed Business Support

Reed Business Support
Reed Business Support
Verified Company
St. Albans, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Do you have exceptional communication skills and are you meticulous, accurate and process driven looking for a role where you can establish growth and a career?


My client are an accountancy practice who are a leading provider of tronc solutions to the hospitality industry; clients include Michelin starred restaurants, celebrity chefs, High Street groups, and 5-star hotels.


They are looking for someone who has a natural aptitude for numbers, an eye for detail and be intermediate/advanced level in MS Excel, where knowledge and understanding of lookup formulas and pivot tables would be a definite advantage.


As a part of the Tronc Administration team you will calculate the amount of tips, service charge and other gratuities to be received by staff working in some of the UK's most prestigious and well-known restaurants.


The role involves working with data provided to ensure that our clients' employees receive the correct awards on time, every time.

After training you will be able to manage budgets, deal with requests and communications from businesses, and build up a soundworking relationship with a portfolio of clients.

The role makes extensive use of IT systems, predominantly Microsoft Excel, Word and Outlook, as well as others.


Daily Tasks:


  • Reviewing and analysing data submitted by clients
  • Using Microsoft Excel to carry out allocations of tips and service charges to employees ("tronc") and checking own work
  • Filing electronically to our paperless document management system
  • Updating databases and records to reflect client requests
  • Working closely with payroll providers and supporting other team members as required

What is a Tronc solution? A tronc solution (also known as a tronc system/scheme/arrangement) allows the proceeds from service charges and credit card tips to be distributed to staff working in the hospitality industry. Experience of tronc solutions is not essential as training onprocesses and systems will be provided.


Skills and abilities To succeed in the role it is necessary to have a good work ethic, understand the importance of getting things "right first time" and be highly customer focused.
You will need to be able to work to tight deadlines and have a good eye for detail.

You will be working in a fast-paced, dynamic environment with tight deadlines and competing priorities.

The team are friendly and supportive but the ability, after training, to soon manage your own workload to ensure deadlines are met is critical.


Skills and experience:


  • Comfortable in working with all Microsoft Office products
  • Working with Excel formulas and Pivot Tables
  • A Level or equivalent in Maths and GCSE English grade A-C
  • Meticulous, accurate and process driven
  • Excellent attention to detail to get things right first time
  • Organised and able to prioritise effectively
  • Work to tight deadlines
  • Commercially focused and professional

Personal attributes:


  • Ability to stay calm and work well under pressure
  • Flexible and adaptable approach to work with the ability to multitask
  • Confident at challenging or questioning things that fall outside of the norm
  • Highly customer focused
  • Good, personable communicator
  • Quick learner
  • Team player
  • Demonstrate integrity
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